Blue Yonder Luminate Commerce vs. Maximizer CRM

For small to medium retailers, JDA commerce suite is more appropriate.

Incentivized

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.

Incentivized

• Efficient order fulfillment that is based on demand and labor availability.
• Single view of inventory and order information.
• Ease of use.

Incentivized

• Their sales team is engaging

• Earlier JDA versions did not supporting all the protocols for integration for example, sonic MQ. We had to spend lot of time writing adapters for that.

Incentivized

• The integration into email could be smoother
• It is could use a better database for tracking installed equipment
• The import of contacts is clunky

Incentivized

We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.

Incentivized

The CRM didn’t have the capability I expected

The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.

Incentivized

The decision was already made by the architects and by the time I joined [the company]. The JDA implementation was already in place. However, the cost of the product and the targeted retailers would have made a lot of sense when choosing JDA Commerce Suite.

Incentivized

I’d definitely rate them the lowest, simply for the fact that their final interactions with me were far from professional. I was genuinely stunned at [what seemed to me like] this company’s arrogance and unwillingness to look at my issues from my company’s perspective. Over a little money, they made a dissatisfied customer out of me.

• Reduction in slow-moving inventory and out of stock messages which in turn helped clients to get more ROI.
• Efficient inventory management across all DCs and stores increased the accuracy of promising of inventory and forecasts.

Incentivized

• Worth it for the money you put in.
• Though there are more popular CRM's, they all come with a high cost for something we actually don't use much.
• Maximizer should collaborate with more products.

Incentivized