BlueSnap vs. Braintree, a PayPal service

BlueSnap is really safe software that we recommend to process payments online and thus significantly increase sales without neglecting security because this tool is one of the safest on the market and complies with tax regulations, this generates additional confidence when purchasing this tool. I recommend it because you can automate different payment processes and thus reduce work time and all this is done without neglecting security for a moment.

Incentivized

Braintree is a good payment processor if you are looking to accept multiple payment methods across multiple geographies and localizations. It is also a good place to keep a single source of truth for customer payments and keeping payment methods on file. If you are only in one geography or would be fine with accepting only a single payment type, Braintree is not a good choice.

Incentivized

• Sufficiently good technical documentation.
• Good sandbox (though missing some features).
• Stable, works quite well.
• Continuously improving.
• Great webinars, information sharing.
• Economic.
• A company of people.

Incentivized

• Extremely reliable which is incredibly important for payment processing
• Accepts all payments types we need to be able to accept from all around the world, which is very important for an international company like ours
• Has a great, easy to use API for building out additional functionality that Braintree itself doesn't support

Incentivized

• Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
• Reporting is robust but complicated.
• Having support staff on both coasts.

Incentivized

• Not all companies support the use of Braintree. I wish there was more back-end support on some of the sites we wanted to use. This is more about the sites we want to use and less about Braintree, but it's worth mentioning.

Incentivized

There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.

Incentivized

As a product, functionality has been fine for us. In our experience, some issues during On Boarding but because we had a dedicated Account Manager assigned to us, these issues were dealt with. Now we are a customer, it feels like they have stopped caring about us or aren't interested in working with us to resolve any issues we have.

Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.

Incentivized

It is simple for a developer to do.

Incentivized

Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.

Incentivized

Paypal's Business plan has a monthly charge in addition to the per transaction charges if you'd like to use recurring billing. Braintree gives you recurring billing options without the monthly charge and automatically sends a transaction receipt to the client each month. Once it is set up it is completely hands off which saves a lot of time.

Bank of America merchant products. They charge extra for setups that include manually entered credit cards. They also have high start up costs that would take a while to pay for themselves due since we don't process enough transactions to make it worthwhile.

Incentivized

• Pro-Active Support Response.
• Seamless Integration with our CRM and other tools.
• Offering Multiple Payment Options to Customer leading to more conversions.

Incentivized

• The competitive rates we are receiving with Braintree through their program for BigCommerce enterprise customers have saved us quite a bit in sales costs.
• Braintree's fraud detection is likely set to very high as when we switched to Braintree we only received 1 fraudulent transaction in 2 years which is a huge relief.
• Prompt disbursements have granted us faster ROI than other payment processors.

Incentivized