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BMC Helix Remedyforce vs. BMC Track-It!

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BMC Helix Remedyforce

57 Reviews and Ratings

BMC Track-It!

44 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix Remedyforce

    Score8.7 out of 10
    		N/ABMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

    $67.90

    per user/per month

    BMC Track-It!

    Score6.5 out of 10
    		N/ABMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.N/A
    Pricing
    BMC Helix RemedyforceBMC Track-It!
    Editions & Modules
    BMC Helix Remedyforce
    $67.90
    per user/per month
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix RemedyforceBMC Track-It!
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BMC Helix RemedyforceBMC Track-It!
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix Remedyforce and BMC Track-It!
    Feature
    BMC Helix Remedyforce
    7.7
    7 Ratings
    BMC Track-It!
    -
    Ratings
    Organize and prioritize service tickets9.07 Ratings00 Ratings
    Expert directory6.05 Ratings00 Ratings
    Service restoration9.07 Ratings00 Ratings
    Self-service tools7.95 Ratings00 Ratings
    Subscription-based notifications6.06 Ratings00 Ratings
    ITSM collaboration and documentation8.07 Ratings00 Ratings
    ITSM reports and dashboards8.07 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix Remedyforce and BMC Track-It!
    Feature
    BMC Helix Remedyforce
    8.0
    7 Ratings
    BMC Track-It!
    -
    Ratings
    Configuration mangement9.07 Ratings00 Ratings
    Asset management dashboard9.05 Ratings00 Ratings
    Policy and contract enforcement6.03 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix Remedyforce and BMC Track-It!
    Feature
    BMC Helix Remedyforce
    9.0
    7 Ratings
    BMC Track-It!
    -
    Ratings
    Change requests repository9.07 Ratings00 Ratings
    Change calendar9.07 Ratings00 Ratings
    Service-level management9.07 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of BMC Helix Remedyforce and BMC Track-It!
    Feature
    BMC Helix Remedyforce
    -
    Ratings
    BMC Track-It!
    5.8
    15 Ratings
    Software and hardware inventory tracking00 Ratings6.815 Ratings
    License management00 Ratings5.715 Ratings
    Asset lifecycle monitoring00 Ratings6.112 Ratings
    Contract management00 Ratings4.09 Ratings
    Asset relationship management00 Ratings6.312 Ratings
    User Ratings
    BMC Helix RemedyforceBMC Track-It!
    Likelihood to Recommend
    9.0
    (12 ratings)
    7.0
    (18 ratings)
    Likelihood to Renew
    7.5
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    8.5
    (4 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)