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BMC Helix Remedyforce vs. Galileo Suite

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix Remedyforce

    Score8.7 out of 10
    N/ABMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

    $67.90

    per user/per month

    Galileo Suite

    Score6 out of 10
    N/AGalileo calls itself a proactive, data-driven solution for IT capacity and performance management. By offering deep, predictive analytics and access to unlimited historical data, the vendor aims to help organizations innovate and accurately align diverse infrastructure assets with capacity needs. The vendor says that with Galileo, IT teams can increase uptime, pinpoint usage trends, forecast demands, right-size environments and accurately plan for the future. The reliability of…N/A
    Pricing
    BMC Helix RemedyforceGalileo Suite
    Editions & Modules
    BMC Helix Remedyforce
    $67.90
    per user/per month
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC Helix RemedyforceGalileo Suite
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BMC Helix RemedyforceGalileo Suite
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix Remedyforce and Galileo Suite
    Feature
    BMC Helix Remedyforce
    7.7
    7 Ratings
    Galileo Suite
    -
    Ratings
    Organize and prioritize service tickets9.07 Ratings00 Ratings
    Expert directory6.05 Ratings00 Ratings
    Service restoration9.07 Ratings00 Ratings
    Self-service tools7.95 Ratings00 Ratings
    Subscription-based notifications6.06 Ratings00 Ratings
    ITSM collaboration and documentation8.07 Ratings00 Ratings
    ITSM reports and dashboards8.07 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix Remedyforce and Galileo Suite
    Feature
    BMC Helix Remedyforce
    8.0
    7 Ratings
    Galileo Suite
    -
    Ratings
    Configuration mangement9.07 Ratings00 Ratings
    Asset management dashboard9.05 Ratings00 Ratings
    Policy and contract enforcement6.03 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix Remedyforce and Galileo Suite
    Feature
    BMC Helix Remedyforce
    9.0
    7 Ratings
    Galileo Suite
    -
    Ratings
    Change requests repository9.07 Ratings00 Ratings
    Change calendar9.07 Ratings00 Ratings
    Service-level management9.07 Ratings00 Ratings
    User Ratings
    BMC Helix RemedyforceGalileo Suite
    Likelihood to Recommend
    9.0
    (12 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.5
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)