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BMC Helix Remedyforce vs. JitBit Help Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix Remedyforce

    Score8.7 out of 10
    N/ABMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

    $67.90

    per user/per month

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    Pricing
    BMC Helix RemedyforceJitBit Help Desk
    Editions & Modules
    BMC Helix Remedyforce
    $67.90
    per user/per month
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    Offerings
    Pricing Offerings
    BMC Helix RemedyforceJitBit Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    BMC Helix RemedyforceJitBit Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix Remedyforce and JitBit Help Desk
    Feature
    BMC Helix Remedyforce
    7.7
    7 Ratings
    JitBit Help Desk
    9.6
    4 Ratings
    Organize and prioritize service tickets9.07 Ratings10.03 Ratings
    Expert directory6.05 Ratings00 Ratings
    Service restoration9.07 Ratings00 Ratings
    Self-service tools7.95 Ratings00 Ratings
    Subscription-based notifications6.06 Ratings10.02 Ratings
    ITSM collaboration and documentation8.07 Ratings10.01 Ratings
    ITSM reports and dashboards8.07 Ratings00 Ratings
    Ticket creation and submission00 Ratings9.04 Ratings
    Ticket response00 Ratings9.04 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix Remedyforce and JitBit Help Desk
    Feature
    BMC Helix Remedyforce
    8.0
    7 Ratings
    JitBit Help Desk
    -
    Ratings
    Configuration mangement9.07 Ratings00 Ratings
    Asset management dashboard9.05 Ratings00 Ratings
    Policy and contract enforcement6.03 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix Remedyforce and JitBit Help Desk
    Feature
    BMC Helix Remedyforce
    9.0
    7 Ratings
    JitBit Help Desk
    -
    Ratings
    Change requests repository9.07 Ratings00 Ratings
    Change calendar9.07 Ratings00 Ratings
    Service-level management9.07 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of BMC Helix Remedyforce and JitBit Help Desk
    Feature
    BMC Helix Remedyforce
    -
    Ratings
    JitBit Help Desk
    8.0
    4 Ratings
    External knowledge base00 Ratings8.02 Ratings
    Internal knowledge base00 Ratings8.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of BMC Helix Remedyforce and JitBit Help Desk
    Feature
    BMC Helix Remedyforce
    -
    Ratings
    JitBit Help Desk
    8.0
    3 Ratings
    Customer portal00 Ratings8.03 Ratings
    Email support00 Ratings9.03 Ratings
    Help Desk CRM integration00 Ratings7.02 Ratings
    User Ratings
    BMC Helix RemedyforceJitBit Help Desk
    Likelihood to Recommend
    9.0
    (12 ratings)
    8.0
    (4 ratings)
    Likelihood to Renew
    7.5
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)