| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix Remedyforce | Score8.7 out of 10 | N/A | BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management. | $67.90 per user/per month |
 Kayako | Score6.8 out of 10 | N/A | Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media. | $79 per month |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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| BMC Helix Remedyforce | Kayako | |
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| Considered Both Products | Chose BMC Helix Remedyforce Remedyforce had the most features of any ITSM we reviewed and was the most cost effective. This was the driving force in deciding to purchase the product. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | |
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| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| BMC Helix Remedyforce | Kayako | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 1.0 |
| Likelihood to Renew | 7.5 | 7.8 |
| Usability | - | 10.0 |
| Availability | - | 7.5 |
| Support Rating | 8.0 | 2.1 |
| Implementation Rating | 7.0 | 9.0 |
