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BMC Helix Remedyforce vs. Microsoft System Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix Remedyforce

    Score8.7 out of 10
    N/ABMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

    $67.90

    per user/per month

    Microsoft System Center

    Score9 out of 10
    N/AMicrosoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

    $1,323

    per month

    Pricing
    BMC Helix RemedyforceMicrosoft System Center
    Editions & Modules
    BMC Helix Remedyforce
    $67.90
    per user/per month
    Standard Edition
    $1323
    Datacenter Edition
    $3607
    Offerings
    Pricing Offerings
    BMC Helix RemedyforceMicrosoft System Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    BMC Helix RemedyforceMicrosoft System Center
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix Remedyforce and Microsoft System Center
    Feature
    BMC Helix Remedyforce
    7.7
    7 Ratings
    Microsoft System Center
    -
    Ratings
    Organize and prioritize service tickets9.07 Ratings00 Ratings
    Expert directory6.05 Ratings00 Ratings
    Service restoration9.07 Ratings00 Ratings
    Self-service tools7.95 Ratings00 Ratings
    Subscription-based notifications6.06 Ratings00 Ratings
    ITSM collaboration and documentation8.07 Ratings00 Ratings
    ITSM reports and dashboards8.07 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix Remedyforce and Microsoft System Center
    Feature
    BMC Helix Remedyforce
    8.0
    7 Ratings
    Microsoft System Center
    -
    Ratings
    Configuration mangement9.07 Ratings00 Ratings
    Asset management dashboard9.05 Ratings00 Ratings
    Policy and contract enforcement6.03 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix Remedyforce and Microsoft System Center
    Feature
    BMC Helix Remedyforce
    9.0
    7 Ratings
    Microsoft System Center
    -
    Ratings
    Change requests repository9.07 Ratings00 Ratings
    Change calendar9.07 Ratings00 Ratings
    Service-level management9.07 Ratings00 Ratings
    User Ratings
    BMC Helix RemedyforceMicrosoft System Center
    Likelihood to Recommend
    9.0
    (12 ratings)
    9.0
    (21 ratings)
    Likelihood to Renew
    7.5
    (4 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)