| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 BMC Helix Remedyforce | Score8.7 out of 10 | N/A | BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management. | $67.90 per user/per month |
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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| BMC Helix Remedyforce | Salesforce Service Cloud | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| BMC Helix Remedyforce | Salesforce Service Cloud | |||||||||||||||||||||||||||||||
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| BMC Helix Remedyforce | Salesforce Service Cloud | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.3 |
| Likelihood to Renew | 7.5 | 6.2 |
| Usability | - | 8.0 |
| Availability | - | 9.5 |
| Performance | - | 8.6 |
| Support Rating | 8.0 | 7.0 |
| In-Person Training | - | 10.0 |
| Online Training | - | 9.0 |
| Implementation Rating | 7.0 | 7.0 |
| Ease of integration | - | 5.0 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |