TrustRadius: an HG Insights company

BMC Helix Remedyforce vs. Spiceworks Cloud Help Desk

Save this comparison

Save this comparison

BMC Helix Remedyforce

57 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix Remedyforce

    Score8.7 out of 10
    		N/ABMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

    $67.90

    per user/per month

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    BMC Helix RemedyforceSpiceworks Cloud Help Desk
    Editions & Modules
    BMC Helix Remedyforce
    $67.90
    per user/per month
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    BMC Helix RemedyforceSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    BMC Helix RemedyforceSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix Remedyforce and Spiceworks Cloud Help Desk
    Feature
    BMC Helix Remedyforce
    7.7
    7 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets9.07 Ratings8.054 Ratings
    Expert directory6.05 Ratings8.047 Ratings
    Service restoration9.07 Ratings00 Ratings
    Self-service tools7.95 Ratings00 Ratings
    Subscription-based notifications6.06 Ratings9.042 Ratings
    ITSM collaboration and documentation8.07 Ratings6.045 Ratings
    ITSM reports and dashboards8.07 Ratings00 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix Remedyforce and Spiceworks Cloud Help Desk
    Feature
    BMC Helix Remedyforce
    8.0
    7 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Configuration mangement9.07 Ratings00 Ratings
    Asset management dashboard9.05 Ratings00 Ratings
    Policy and contract enforcement6.03 Ratings00 Ratings
    Change management
    Comparison of Change management features of BMC Helix Remedyforce and Spiceworks Cloud Help Desk
    Feature
    BMC Helix Remedyforce
    9.0
    7 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Change requests repository9.07 Ratings00 Ratings
    Change calendar9.07 Ratings00 Ratings
    Service-level management9.07 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of BMC Helix Remedyforce and Spiceworks Cloud Help Desk
    Feature
    BMC Helix Remedyforce
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of BMC Helix Remedyforce and Spiceworks Cloud Help Desk
    Feature
    BMC Helix Remedyforce
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.9
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    BMC Helix RemedyforceSpiceworks Cloud Help Desk
    Likelihood to Recommend
    9.0
    (12 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    7.5
    (4 ratings)
    10.0
    (29 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)