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BMC Track-It! vs. ManageEngine ServiceDesk Plus

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BMC Track-It!

44 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Track-It!

    Score6.5 out of 10
    		N/ABMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.N/A

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    BMC Track-It!ManageEngine ServiceDesk Plus
    Editions & Modules
    No answers on this topic
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    BMC Track-It!ManageEngine ServiceDesk Plus
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BMC Track-It!ManageEngine ServiceDesk Plus
    Considered Both Products
    BMC Software Inc.
    Valery Mezentsau
    Senior System Administrator in Information Technology at Muscular Dystrophy Association (Non-Profit Organization Management, 501-1000 employees)
    Chose BMC Track-It!
    BMC Track-IT has great flexibility that ManageEngine and Spiceworks don't have, however, Spiceworks is absolutely free and for just a help desk ticketing system is a very solid solution. ManageEngine and ServiceDesk Plus have different modules that could help in different IT …
    Incentivized
    Verified User
    Chose BMC Track-It!
    Like the interface better than a few of the others but it could be time to re-evaluate them again to see what options are out there.
    Incentivized
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BMC Track-It!ManageEngine ServiceDesk Plus
    IT Asset Management
    Comparison of IT Asset Management features of BMC Track-It! and ManageEngine ServiceDesk Plus
    Feature
    BMC Track-It!
    5.8
    15 Ratings
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Software and hardware inventory tracking6.815 Ratings00 Ratings
    License management5.715 Ratings00 Ratings
    Asset lifecycle monitoring6.112 Ratings00 Ratings
    Contract management4.09 Ratings00 Ratings
    Asset relationship management6.312 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of BMC Track-It! and ManageEngine ServiceDesk Plus
    Feature
    BMC Track-It!
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets00 Ratings8.020 Ratings
    Expert directory00 Ratings5.013 Ratings
    Service restoration00 Ratings5.015 Ratings
    Self-service tools00 Ratings8.018 Ratings
    Subscription-based notifications00 Ratings6.014 Ratings
    ITSM collaboration and documentation00 Ratings10.016 Ratings
    ITSM reports and dashboards00 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Track-It! and ManageEngine ServiceDesk Plus
    Feature
    BMC Track-It!
    -
    Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement00 Ratings9.014 Ratings
    Asset management dashboard00 Ratings8.014 Ratings
    Policy and contract enforcement00 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of BMC Track-It! and ManageEngine ServiceDesk Plus
    Feature
    BMC Track-It!
    -
    Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository00 Ratings7.015 Ratings
    Change calendar00 Ratings8.011 Ratings
    Service-level management00 Ratings9.014 Ratings
    User Ratings
    BMC Track-It!ManageEngine ServiceDesk Plus
    Likelihood to Recommend
    7.0
    (18 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    8.5
    (4 ratings)
    9.0
    (3 ratings)