BMC Track-It! vs. Splunk Asset and Risk Intelligence

BMC Track-It!

Splunk Asset and Risk Intelligence

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BMC Track-It!	Score 6.5 out of 10	N/A	BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.	N/A
Splunk Asset and Risk Intelligence	Score 0.0 out of 10	N/A	Splunk Asset and Risk Intelligence offers proactive risk mitigation through continuous asset discovery and compliance monitoring. It is used to continuously discover assets, enrich and accelerate investigations and uncover compliance gaps.	N/A

Pricing

BMC Track-It!

Splunk Asset and Risk Intelligence

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
BMC Track-It!	Splunk Asset and Risk Intelligence
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	BMC Track-It!	Splunk Asset and Risk Intelligence
Considered Both Products	BMC Track-It! Verified User Anonymous Chose BMC Track-It! This was already in production when I stepped Into a leadership role. There was no urgency to change this. In a perfect world, we would have had more resources to help get the most out of the software. Incentivized Helpful? Verified User Anonymous Chose BMC Track-It! Like the interface better than a few of the others but it could be time to re-evaluate them again to see what options are out there. Incentivized Helpful? Verified User Anonymous Chose BMC Track-It! BMC Track-It! is much more bare bones compared to ServiceNow products, and if your department has the money, ServiceNow is a much better option. Not only is the Knowledge Base much easier to create and publish articles, but the asset management in BMC Track-It! is practically … Incentivized Helpful? Michael Metalios I.T. Administrator Chose BMC Track-It! We just started playing with Mojo. It integrates with Google Enterprise so that's a plus. We're looking forward to giving this one a try as we've played with multiple Help Desk packages and I feel like Mojo might be the one. BMC Track-it! has a far better interface, in my … Incentivized Helpful? Verified User Anonymous Chose BMC Track-It! Depending on your organization size, you have to be very particular with the ITSM that you choose. Track-It! does the work we need it to right now. However, we will soon need to use something like Jira in order to become a next-generation service desk. Incentivized Helpful? Verified User Anonymous Chose BMC Track-It! Wrike is a recent addition to our software inventory, which we are primarily using for Change Management and Project Management. Wrike does have a Service Desk (ticketing) functionality, but currently, it cannot do everything that BMC Track-It! can do in relation to ticketing. … Incentivized Helpful? Verified User Anonymous Chose BMC Track-It! The only other ticket management system that I have used was internally created and while it was much better than BMC in regards to the interface and ease of use they pretty much have the same functionality. I was not part of the decision-making process to select Track–It, so I … Incentivized Helpful? Verified User Anonymous Chose BMC Track-It! BMC Track-It! has most of the functionality of most other helpdesk tracking systems, meaning it will not only track helpdesk requests but it will also do inventory, asset management, knowledgebase management, and reporting. Where it differs, at least with the older versions, … Incentivized Helpful? Verified User Anonymous Chose BMC Track-It! ConnectWise was far more robust with a lot more customization, project management features, templates, and documentation. It tied into other software that we needed to do our jobs. The interface was cleaner, the software was faster, and users had an easier time. Oversight was … Incentivized Helpful? Valery Mezentsau Senior System Administrator Chose BMC Track-It! BMC Track-IT has great flexibility that ManageEngine and SpiceWorks don't have, however, SpiceWorks is absolutely free and for just a help desk ticketing system is a very solid solution. ManageEngine and ServiceDesk Plus have different modules that could help in different IT … Incentivized Helpful? Verified User Anonymous Chose BMC Track-It! Spiceworks and BMC FootPrints Service Core Incentivized Helpful? Verified User Anonymous Chose BMC Track-It! Track-It! has flexibility that ServiceNow couldn't offer us. We also didn't want a separate web portal. Track-It allows for more on premise links and integrations that we just couldn't do with ServiceNow. Track-It! was more of a blank slate than the alternatives. It allows … Incentivized Helpful? Verified User Anonymous Chose BMC Track-It! Track-It! was less expensive and had similar features to the competition. Incentivized Helpful? Jacquie Harrison Senior Systems Analyst Chose BMC Track-It! There is no product that comes close to the functionality that Track-It! has. Incentivized Helpful? Joseph Haynes Operations Center Manager Chose BMC Track-It! Cost initiative and ease of use Incentivized Helpful?	Splunk Asset and Risk Intelligence No answer on this topic

Features

BMC Track-It!

Splunk Asset and Risk Intelligence

IT Asset Management

Comparison of IT Asset Management features of Product A and Product B
	BMC Track-It! 5.8 Ratings 30% below category average	Splunk Asset and Risk Intelligence - Ratings
Software and hardware inventory tracking	6.80 Ratings	00 Ratings
License management	5.70 Ratings	00 Ratings
Asset lifecycle monitoring	6.10 Ratings	00 Ratings
Contract management	4.00 Ratings	00 Ratings
Asset relationship management	6.30 Ratings	00 Ratings

Best Alternatives
	BMC Track-It!	Splunk Asset and Risk Intelligence
Small Businesses	Atera Score 8.7 out of 10	Atera Score 8.7 out of 10
Medium-sized Companies	KACE Systems Management Appliance Score 10.0 out of 10	KACE Systems Management Appliance Score 10.0 out of 10
Enterprises	KACE Systems Management Appliance Score 10.0 out of 10	KACE Systems Management Appliance Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	BMC Track-It!	Splunk Asset and Risk Intelligence
Likelihood to Recommend	7.0 (0 ratings)	- (0 ratings)
Support Rating	8.5 (0 ratings)	- (0 ratings)

User Testimonials
	BMC Track-It!	Splunk Asset and Risk Intelligence
Likelihood to Recommend	From a technician's point of view, it is extremely easy to create new work orders or tickets. It's also very simple to enter in data and keep track of the state of the ticket without taking too much time to keep it updated. I would love to see a cloud instance available to be able to make it a global installation as our company grows. Incentivized Verified User Anonymous Read full review	No answers on this topic
Pros	The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users. It includes email notifications where users are able to respond to an email and it updates the ticket. The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group. Incentivized Verified User Anonymous Read full review	No answers on this topic
Cons	Care must be taken when configuring automatic replies otherwise you can end up in an endless loop of emails if response goes to another auto-responder. This will cause tickets to automatically be generated with every reply and then it takes a while to clean up the unwanted tickets. The support model is prohibitively expensive if you let support lapse and then need support once again. This is because they expect you to pay for all of the previous versions/years between when you last paid for support and their current version. This means that if there have been 3 versions of the software since you last had support, they expect you to pay for the 3 versions even if you did not use them. This is a primary reason why we are looking at alternative ticketing systems currently. It would be nice to have the ability to selectively kick a user our of a ticket without having to kick them entirely out of the application. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	I only gave it this rating for the fact that we did not really use their support for much of the time we used the product. The support documentation in the actual program seemed to be lacking, so finding the information via the web or the vendor's site provided more helpful, from a support standpoint. I did notice that the vendor does have a portal where you can manage support cases and also has live phone support and an email option. All of these options are good for any customer that needs good support while using the product Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	ConnectWise was far more robust with a lot more customization, project management features, templates, and documentation. It tied into other software that we needed to do our jobs. The interface was cleaner, the software was faster, and users had an easier time. Oversight was also much better. That said, it was also far more expensive, and it was developed more for managed service providers and large companies than smaller enterprises like ours. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	The configuration is a bit daunting. We had the software for two years and never got it configured quite right. Spent a lot of wasted time trying to get the software to do what we wanted. We paid for licensing for two years and spent quite a few hours mailing back and forth with support. Overall, a loss. Incentivized Michael Metalios I.T. Administrator Read full review	No answers on this topic
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