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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bonterra ETO

    Score6.4 out of 10
    Enterprise companies (1,001+ employees)
    Bonterra ETO is a case management platform that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with industry security standards and includes tools that helps users to focus on advancing their missions, as well as: Reduce time spent entering data into separate systems to increase…N/A
    Pricing
    Bonterra ETO
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Bonterra ETO
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeRequired
    Additional Details—
    More Pricing Information
    Community Pulse
    Bonterra ETO
    Considered Both Products
    Bonterra
    Chose Bonterra ETO
    A high degree of customization, poor performance, and design. I did not select ETO (predates my time here), so I can't speak to that.
    Incentivized
    Chose Bonterra ETO
    We had an internally developed database. ETO, by far, is a more stable environment to work in. I was not involved in the decision to select SS.
    Incentivized
    Chose Bonterra ETO
    We originally built our program around SharePoint and were dissatisfied by the lack of transparency it provided. We then moved to ETO, primarily because it was the cheapest of the other solutions that we looked at. Now, we are realizing that we are not getting any real value …
    Incentivized
    Chose Bonterra ETO
    When we made our decision several years ago Social Solutions had just acquired Apricot. At that time it was recommended to use ETO based off our revenue stream. However, it seems like Social Solutions has put in a lot more time and effort into Apricot over ETO and it seems more …
    Incentivized
    Chose Bonterra ETO
    To be quite honest, ETO was selected prior to my arrival at my job. I believe it was selected because of its notoriety for serving non-profits specifically.
    Incentivized
    Chose Bonterra ETO
    Some comparable options for us were Apricot and Salesforce. Apricot didn't have the capacity to stretch to as many different programs and clients as we had. Salesforce was similar: it is better suited for tracking individual donors instead of the vast network of clients and …
    Incentivized
    Chose Bonterra ETO
    HIFIS, Bit focus
    Incentivized
    Chose Bonterra ETO
    There are other, tailored solutions by private developers that were not available on this list. The major one is HIFIS, developed by the Government of Canada to track shelter use. What we didn't like about it is the inability of individual organizations to customize their own …
    Incentivized
    Chose Bonterra ETO
    We prefer ETO.
    Incentivized
    Chose Bonterra ETO
    We had primarily been using Access and Excel for tracking in many of our programs prior to ETO, with the exception of a few programs that used specific programs required or provided by funders. Access and Excel have so many limitations--I don't think I need to detail them here. …
    Incentivized
    Chose Bonterra ETO
    We have been using ETO for a while. I haven't come across another reporting system quite as robust as ETO. For this reason, we are continuing with ETO.
    Incentivized
    Chose Bonterra ETO
    ETO had the flexibility we were looking for.
    Incentivized
    Chose Bonterra ETO
    We found ETO to much more user friendly and much easier to customize for our needs in house.
    Incentivized
    Chose Bonterra ETO
    My organization recently went through a process of analyzing other databases on the market. These databases include Salesforce and Apricot, another Social Solutions project. ETO is far more robust than these other products as they do not include the reporting capability that …
    Incentivized
    Chose Bonterra ETO
    We started with ETO because of a colleague's previous use.
    Incentivized
    Chose Bonterra ETO
    We have not evaluated any other current products, as we have been using ETO for 7 years.
    Incentivized
    Chose Bonterra ETO
    Many similar products have a very high price point of entry. The financial investment is greater with other options that I've looked at in the last few years. ETO is additionally more customizable to your organization's unique needs. However, the customer service at Social …
    Incentivized
    Chose Bonterra ETO
    None
    Incentivized
    Chose Bonterra ETO
    The back end customizable features. We like having ownership of our report building, and overall usability.
    Incentivized
    Chose Bonterra ETO
    I've use ClientTrack in the past and while the UI is currently nicer than ETO the reporting isn't as robust.
    ChildPlus is another software that is geared toward Head Start programs and is slick and easy. The reporting is also not as good as ETO but the data entry side is very …
    Incentivized
    Chose Bonterra ETO
    We are currently only using the core ETO system functionality.
    Incentivized
    Chose Bonterra ETO
    Given the diversity of the services we offer and the vastly different service goals/models of those programs, ETO is the only program we've found that offers us the flexibility we need in both data entry and reporting. Also, many of our funding requirements change annually …
    Incentivized
    Chose Bonterra ETO
    No other software package we've researched can match ETO's reporting capabilities. All other software packages, however, have better interfaces, are browser-neutral, and are mobile-friendly. We selected Social Solutions ETO because it was the best software package we could …
    Incentivized
    Chose Bonterra ETO
    We have not used other products. The only other program we were using was Excel.
    Incentivized
    Chose Bonterra ETO
    Salesforce is currently being used as a requirement of a few grants that we currently have. G*Stars is another popular Workforce Development software that several of our Workforce Development Agencies are using. Preferably for us, we use Social Solutions ETO. I believe all …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Bonterra ETO
    Likelihood to Recommend
    7.0
    (44 ratings)
    Likelihood to Renew
    1.0
    (6 ratings)
    Usability
    1.0
    (5 ratings)
    Availability
    9.1
    (1 ratings)
    Performance
    7.3
    (1 ratings)
    Support Rating
    4.0
    (5 ratings)
    Online Training
    7.3
    (1 ratings)
    Implementation Rating
    5.1
    (2 ratings)
    Product Scalability
    5.5
    (1 ratings)
    Vendor post-sale
    6.4
    (1 ratings)
    Vendor pre-sale
    6.4
    (1 ratings)