Booker vs. Setmore

Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites

Incentivized

As mentioned before, the price point of SetMore is better than many of its competitors. We pay $25/month for our whole team to use it, although I think they might be changing the price plans soon so we may have to reevaluate this factor later. I can't give it a 10 out of 10 review because we've just dealt with way too many calendar syncing errors and bugs in our time using it - and SetMore has been way too slow in actually fixing the issues. Customer service is always quick to respond in Chat, but it's a different story with how fast their developers can fix bugs and how much they choose to prioritize certain issues. For the most part, especially more recently, we've had a good experience with SetMore - and it makes appointment scheduling with our students easier. We're glad to use it and I would recommend it to others in education who support students doing 1 on 1 advising. Just except some bugs to come up now and then that may not get fixed immediately.

Incentivized

• Booker is great for customer management. You can easily add customers with numerous areas to put additional information for them. With the addition of Frederick, sending out Birthday emails and contacting them via email is a breeze.
• I have found Booker to be extremely easy to teach new hires how to use. Because it is so visual, I find that anyone can pick up the basics of how to use this software very quickly.
• Booker makes it extremely easy for a company with multiple locations to be able to toggle between those locations.
• Frederick has been a great addition!

Incentivized

• Two Way Sync with Google Calendar
• Provides Stripe integration for Check Out and Pre-Pay, as needed, for scheduling.
• The mobile application provides anywhere access.
• SMS reminders are convenient for our clients.

Incentivized

• Having multiple salons, somehow seeing clients' history from another location easier than having to open the other location's data
• Perhaps link telephone calls to Booker so software can recognize the client and open their profile. I know this is a long shot but ....
• Marketing tools tha integrate to the software

Incentivized

• SetMore requires scheduling to buy a service
• SetMore requires a set time for each service
• SetMore requires an assigned resource per service

Incentivized

Because I'm so familiar with it. I'll definitely reconsider.

Incentivized

I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.

Incentivized

There is usually a long wait when calling customer service but I now use the messaging option and my questions are answered very quickly. Booker has helped me with situations I thought were out of their range. If it wasn't for Booker support I would be very lost and confused.

Incentivized

As far as I know, implementing Booker into our business was fairly easy.

Incentivized

AccuPOS did not have a scheduling module or gift certificate management module when we switched and those were critical needs at the time. For such a small module, AccuPOS did a fantastic job directly and concisely bridging daily activity to QuickBooks.

Incentivized

Used those in previous jobs, however, comparing against SetMore. SetMore is more open to internal and external users that can take in place. With the others, many needed a VPN connection to use it. No capabilities for external users of the organization to access and schedule or check the availability of the internal resources. That being said, SetMore needs a facelift. It is a great tool but is getting aged. New freeware available, freemium tools for similar purposes getting out that can fill the gaps where SetMore is failing.

Incentivized

• Being able to book appointments as well as process payments securely is definitely a positive.
• The time employees have to spend to process a transaction is a negative.
• The time spent on trying to find the report you are looking for is a negative.
• Employees have a difficult time resolving any error or possible error in Booker because reporting is difficult to understand.

Incentivized

• ROI-- Maximizing HR's time in not having to send out repetitive emails to book time with employees.
• More available to employees, making an open line of communication.
• Helped to keep track of on and off-boarding employees.
• Inter-company organization.

Incentivized