Booker vs. Vagaro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Booker
Score 7.8 out of 10
N/A
Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based, which makes it available from any computer with a browser and internet connection, anywhere at any time. It can also be used via a smartphone or iPad.
$129
per month
Vagaro
Score 7.4 out of 10
N/A
Vagaro in Dublin, California built their flagship club management platform around the needs of spas and salons, and can help business owners manage their business with online bookings and integrations with channels of importance to small businesses (Facebook, Yelp, etc) as well as back office software (Quickbooks, Xero) commonly used among small businesses.N/A
Pricing
BookerVagaro
Editions & Modules
Starter
$129
per month
Accelerate
$269
per month
Ultimate
$429
per month
No answers on this topic
Offerings
Pricing Offerings
BookerVagaro
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$250 No setup fee
Additional Details
More Pricing Information
Community Pulse
BookerVagaro
User Ratings
BookerVagaro
Likelihood to Recommend
7.3
(0 ratings)
5.9
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
8.3
(0 ratings)
-
(0 ratings)
Support Rating
6.0
(0 ratings)
-
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
BookerVagaro
Likelihood to Recommend
Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites
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We have been working in IT for many years and we can say that the software fulfills what it promises but mostly I would say that it is oriented for businesses that are just starting out and if that is your case, friend, let me tell you that the software will save you many organizational problems.
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Pros
  • Booker is great for customer management. You can easily add customers with numerous areas to put additional information for them. With the addition of Frederick, sending out Birthday emails and contacting them via email is a breeze.
  • I have found Booker to be extremely easy to teach new hires how to use. Because it is so visual, I find that anyone can pick up the basics of how to use this software very quickly.
  • Booker makes it extremely easy for a company with multiple locations to be able to toggle between those locations.
  • Frederick has been a great addition!
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  • listing of the service is great
  • location of spas nearby
  • Rating the service
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Cons
  • Having multiple salons, somehow seeing clients' history from another location easier than having to open the other location's data
  • Perhaps link telephone calls to Booker so software can recognize the client and open their profile. I know this is a long shot but ....
  • Marketing tools tha integrate to the software
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  • A cancellation feature doesn't seem to be available.
  • Adding photos to the description would be a plus.
  • How to locate certain feature as opt in is hard to find.
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Likelihood to Renew
Because I'm so familiar with it. I'll definitely reconsider.
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No answers on this topic
Usability
I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.
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No answers on this topic
Support Rating
There is usually a long wait when calling customer service but I now use the messaging option and my questions are answered very quickly. Booker has helped me with situations I thought were out of their range. If it wasn't for Booker support I would be very lost and confused.
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No answers on this topic
Implementation Rating
As far as I know, implementing Booker into our business was fairly easy.
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No answers on this topic
Alternatives Considered
AccuPOS did not have a scheduling module or gift certificate management module when we switched and those were critical needs at the time. For such a small module, AccuPOS did a fantastic job directly and concisely bridging daily activity to QuickBooks.
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StyleSeat is a scheduling platform for the end user. It also allows you to pay directly in the app, along with tipping. StyleSeat is also a well-known product used in the service industry that offers more bells and whistles. Although, you can sometimes get bombarded with ads and emails.
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Return on Investment
  • Being able to book appointments as well as process payments securely is definitely a positive.
  • The time employees have to spend to process a transaction is a negative.
  • The time spent on trying to find the report you are looking for is a negative.
  • Employees have a difficult time resolving any error or possible error in Booker because reporting is difficult to understand.
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  • It wasn't the most positive because I didn't like to offer discounts which is why I switched
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ScreenShots

Booker Screenshots

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