TrustRadius

Botmaker vs. Infobip

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Botmaker
Score 0.0 out of 10
N/A
Botmaker is a conversational platform that allows users to give answers to customers in all digital channels. Build digital experiences with hybrid bots and live agents. The solution features automated solutions for chat commerce, customer service, and help desk operations. Through artificial intelligence and machine learning, the platform is designed to enable users to understand and anticipate customers' needs and requests. Botmaker is a WhatsApp Official Solution Providers and Messenger…N/A
Infobip
Score 8.9 out of 10
N/A
Infobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.N/A
Pricing
BotmakerInfobip
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BotmakerInfobip
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BotmakerInfobip
User Ratings
BotmakerInfobip
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(0 ratings)
Usability
-
(0 ratings)
7.0
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
BotmakerInfobip
Likelihood to Recommend
No answers on this topic
OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
Verified User
Anonymous
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Pros
No answers on this topic
  • OpenMarket is very responsive and provides top-tier customer support.
  • OpenMarket is able to support large scale campaigns, in a high throughput velocity.
  • OpenMarket has industry knowledge to ensure shortcode programs are approved by the carriers in a timely manner.
Verified User
Anonymous
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Cons
No answers on this topic
  • OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
  • The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.
Verified User
Anonymous
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Likelihood to Renew
No answers on this topic
Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
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Usability
No answers on this topic
Infobip gradually introduces things sometimes which is difficult to implement
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
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Support Rating
No answers on this topic
- always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
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Implementation Rating
No answers on this topic
A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
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Alternatives Considered
No answers on this topic
As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
  • We are able to provide enterprise level SMS services in a reliable and cost-effective way.
  • Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.
Verified User
Anonymous
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ScreenShots

Botmaker Screenshots

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