BrainStorm vs. LiveChat

Using the Brainstorm platform, we are able to provide employees with quick and instant training on pretty much everything Microsoft 365. The video training is perfect for the workforce: it's timely, precise, and very thorough. If we were to hire trainers to build and deliver all specific MS product training, it would not be cost-effective. The value of Brainstorm shines through from the aspects of productivity training. What is not much talked about is the time and cost savings associated with self-education. Users of the platform can uncover product use tips and tricks without contacting the company's help center or bothering to ask another co-worker for help. The Brainstorm platform provides courses that greatly improve the user's MS product line experience.

Incentivized

We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.

Incentivized

• Brainstorm provides short bite-size training that is super easy to grasp
• The short e-learning modules are perfectly designed to get users engaged and learning.
• Customer service and monthly account check-ups are A+ level.

Incentivized

• LiveChat has an easy to navigate UI. Most of the tabs you need are on the left and self explanatory.
• If the team itself has any issues with the software, there is a small help tab on the bottom right for immediate tech support. Not sure if it is 24/7 but quick response.
• There is also a "Reports" tab that makes it easy for the management department to keep track of tickets answered and task to assign.

Incentivized

• Monthly training content could be more varied or customized for the individual user experience.
• Maybe create a "software" finder that suggest tips and tricks to more advanced users.
• Advertise more of the "live moderated events
• Promote the "groups" function more by explaining how the group can benefit the user from peer experience

Incentivized

• Price point is a little on the high side, making it difficult for some small businesses to justify.
• When monitoring chats from a manager standpoint, there seems to be an inherent delay; it does not appear to be instantaneous.
• Very minor, but the chat widget sound options can be annoying, and wish there were more available options in order to allow employees to differentiate their own sessions if their desks are near one another.

Incentivized

The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.

Incentivized

Brainstorm is just a better enterprise training system compared to other MS-365 training applications on the market. BrainStorm QuickHelp includes reliability and ease of use already built into the system which is very user-friendly. Speaking of the training tools, they are formatted in a huge variety of deliverable media that the end user will feel comfortable with: PDF, video, live event, group learning forums, et. Learners can forge their own path and set up their own learning schedule on their own time. These customized paths can be perfectly tailored for each user's needs. Honestly, Brainstorm Quickhelp just makes it easy.

Incentivized

We had to move away from Intercom as it changed it pricing model and the pricing that it came to us with was out of our budget. LiveChat gave us a better product at a lesser price. Intercom did not provide us with chat support for the plan we were on - at times we had to wait 24 hours for a reply to a query on their chat. Livechat literally has chat support at all times. This really helped me with my Implemetation.

Incentivized

• ROI - employee driven training
• ROI - less calls into the helpdesk
• ROI - contains both deployment and productivity focused training
• Negative - user acceptance to the training could improve

Incentivized

• As I mentioned before, LiveChat can be used to evaluate the quality of the service provided by your employees.
• LiveChat can ease the work done by your Customer Care team. In addition, it is very easy and fast to learn how to work with LiveChat, so you would need less time to train your new customer care specialists.
• You can have much better customer care service and your clients will be much more satisfied.

Incentivized