TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Braze

    Score8.9 out of 10
    N/ABraze is a customer engagement platform that enables relevant and memorable experiences between consumers and the brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.N/A

    Twilio SendGrid

    Score8.5 out of 10
    N/ATwilio SendGrid Marketing Campaigns provides users with segmentation, campaign editing, and deliverability. According to the vendor, Twilio SendGrid Marketing Campaigns is trusted by over 80,000 customers globally, including Airbnb, Spotify and Uber. Twilio SendGrid Marketing Campaigns aims to help users by providing: MORE EFFICIENT EMAIL BUILDING The campaign building process is free from frustrating, rigid step-by-step wizards that slow users down. The vendor says…

    $15

    per month

    Pricing
    BrazeTwilio SendGrid
    Editions & Modules
    No answers on this topic
    Basic
    $15
    per month
    Advanced
    $60
    per month
    Free
    Free
    Offerings
    Pricing Offerings
    BrazeTwilio SendGrid
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    BrazeTwilio SendGrid
    Considered Both Products
    Braze
    Chose Braze
    Braze offers increased automation and data integration with better customer support and management than the likes of Saleforce. The features available in Braze far outreach that of Twilio SendGrid, which we used as a basic email comms platform rather than full CEP. eInsight CRM …
    Incentivized
    Chose Braze
    Braze is the best to orchestrate omnichannel communication for apps. It is a powerful solution to segment the user base and triggers the right message at the right moment to the right user. If an app is your main channel, you have to choose a tool that was made with that in …
    Incentivized
    Chose Braze
    I actually really liked Iterable, but was forced internally to switch platforms due to its inability to handle our volume and its rising costs. Iterable was much easier to use out of the box, and I preferred much of its UI, but ultimately, our business outgrew it. We spent 9 …
    Incentivized
    Twilio
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BrazeTwilio SendGrid
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Braze and Twilio SendGrid
    Feature
    Braze
    -
    Ratings
    Twilio SendGrid
    7.1
    48 Ratings
    WYSIWYG email editor00 Ratings7.035 Ratings
    Dynamic content00 Ratings6.838 Ratings
    Ability to test dynamic content00 Ratings5.636 Ratings
    Landing pages00 Ratings8.023 Ratings
    A/B testing00 Ratings7.228 Ratings
    Mobile optimization00 Ratings7.036 Ratings
    Email deliverability reporting00 Ratings7.448 Ratings
    List management00 Ratings7.642 Ratings
    Triggered drip sequences00 Ratings7.222 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Braze and Twilio SendGrid
    Feature
    Braze
    -
    Ratings
    Twilio SendGrid
    7.6
    48 Ratings
    Dashboards00 Ratings7.446 Ratings
    Standard reports00 Ratings8.246 Ratings
    Custom reports00 Ratings7.230 Ratings
    Pre-Send Testing
    Comparison of Pre-Send Testing features of Braze and Twilio SendGrid
    Feature
    Braze
    -
    Ratings
    Twilio SendGrid
    8.2
    10 Ratings
    URL Validation00 Ratings7.410 Ratings
    Link Tracking00 Ratings8.210 Ratings
    Image Validation00 Ratings9.08 Ratings
    Inbox Display00 Ratings7.810 Ratings
    Email Accessibility Tools00 Ratings7.810 Ratings
    Spelling and Grammar Check00 Ratings8.28 Ratings
    Spam Testing00 Ratings8.210 Ratings
    Email Previews00 Ratings8.610 Ratings
    User Ratings
    BrazeTwilio SendGrid
    Likelihood to Recommend
    9.2
    (82 ratings)
    7.9
    (59 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    7.0
    (1 ratings)
    Usability
    8.9
    (49 ratings)
    8.2
    (6 ratings)
    Support Rating
    4.5
    (21 ratings)
    3.0
    (9 ratings)