Bright Pattern Contact Center

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Bright Pattern Contact Center	Score9.1 out of 10	Enterprise companies (1,001+ employees)	Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be…	N/A

Pricing

Omnichannel CX: -
per month per seat
Call Center Standard: -
per month per seat
Digital CX: -
per month per seat

Pricing Offerings
Bright Pattern Contact Center
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer

Community Pulse
Key User Insights
	Bright Pattern Contact Center
Considered Both Products	Bright Pattern, Inc. Verified User Chose Bright Pattern Contact Center we also used call tracking metrics. Bright Pattern is very scalable with strong api automations and very very low odds of us outgrowing in the future. Bright Pattern also allows reps to get the data they need in real time in one place without moving between systems due to the … Incentivized Helpful? Verified User Chose Bright Pattern Contact Center I have experience using Cisco Connection Center (or something like that) and HEAT/ivanti Voice. Cisco was good and dependable, but overly convoluted and the database was impossible to Incentivized Helpful? Verified User Chose Bright Pattern Contact Center We are looking for something simple; we do not need a complete CRM system. Kami mencari sesuatu yang sederhana, kami tidak memerlukan sistem CRM yang lengkap Incentivized Helpful? Verified User Chose Bright Pattern Contact Center The previous platforms are multichannel and one premise. Bright Pattern is a platform or solution for an omnichannel cloud contact center, and it is also hosted on AWS. Moreover, Bright Pattern innovates with its services and channels, and besides the 360 omnichannel … Incentivized Helpful? Verified User Chose Bright Pattern Contact Center Easy to use Incentivized Helpful? Leo Malan Director in Information Technology at ODEK Telecoms (Information Technology & Services, 11-50 employees) Chose Bright Pattern Contact Center Easy to manage, easy to implement - simple transparent pricing model. Great service. Incentivized Helpful? Verified User Chose Bright Pattern Contact Center More versatile than all of the above and a better implementation team. Incentivized Helpful? Jonathan G. Martin CEO in Corporate at Telecom, Inc. (Outsourcing/Offshoring, 201-500 employees) Chose Bright Pattern Contact Center We chose Bright Pattern Contact Center due to its lower cost of ownership, fast implementation time, and feature set. Additionally, their sales team was honest and straightforward. Incentivized Helpful? Verified User Chose Bright Pattern Contact Center Bright Pattern had the highest percentage of what we were looking for out of the box, and we also felt our voice would be heard best regarding new enhancements. Incentivized Helpful? Verified User Chose Bright Pattern Contact Center I appreciate the ease of the BP setup against the others, for example you have Studio with CXOne and unless you have had official training they dont want you to change the IVR they want to charge you or at least charge you several thousand to become trained in studio, Avaya was … Incentivized Helpful? Gustavo Samaniego IT Service and Deliveries Manager in Information Technology at Contact US Teleservices Inc. (Consumer Services, 501-1000 employees) Chose Bright Pattern Contact Center Bright Pattern offers many more options for scalability and the pricing is always best. The agent desktop and quick support is supirior in many ways but more importantly for us the price is best all while offering the same features and in some cases even more than its … Incentivized Helpful? Stuart Marsh Managing Director in Sales at Gapcloud Pty Ltd (Information Technology & Services, 11-50 employees) Chose Bright Pattern Contact Center As a contact centre technology vendor we have experience of many different contact centre platforms. We chose Bright Pattern Contact Center because its the best omni-channel contact centre we've ever seen, it's incredibly reliable, its hosted in-country, it has the Microsoft … Incentivized Helpful? Jennifer Hainsworth Business Systems Analyst in Customer Service at 1A Auto (Automotive, 501-1000 employees) Chose Bright Pattern Contact Center Bright Pattern Contact Center checked the majority of our boxes for current needs, and we really liked the level of control we had to build various flows or automation ourselves. We were also happy with the process for new product enhancement requests, and felt that our voices … Incentivized Helpful? Jose Luis Muñoz Information Technology Director for Mexico and Central America in Information Technology at MSC Mediterranean Shipping Company (Logistics & Supply Chain, 10,001+ employees) Chose Bright Pattern Contact Center Record implementation time, easy to interact with, easy to manage, intuitive Incentivized Helpful? Othmar Mueller von Blumencron VP Sales & Marketing in Sales at VIPdesk Connect (Information Technology & Services, 501-1000 employees) Chose Bright Pattern Contact Center Bright Pattern has much better ROI. Significantly less expensive and same or better performance Incentivized Helpful? Jessica Jantuah Call Center Supervisor in Customer Service at Next Leadership development (Consumer Services, 11-50 employees) Chose Bright Pattern Contact Center None Incentivized Helpful? Carlton Perkins Manager, Solutions Consulting in Sales at Waterfield Technologies (Information Technology & Services, 201-500 employees) Chose Bright Pattern Contact Center Bright Pattern prides itself on providing out-of-the-box functionality. Unlike many of the other platforms listed, there is no need to subscribe to additional options for increased feature functionality nor is there a need to implement additional plugins to get to a desired … Incentivized Helpful? Verified User Chose Bright Pattern Contact Center Obviously, customer experience is key but contact center staff enablement is one of the most important factors. What good is a multi-million dollar implementation on a platform if your hands are tied from admin or developer turnover? I have seen with many platforms where the … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Bright Pattern Contact Center

Comparison of Contact Center Software features of Bright Pattern Contact Center
Feature	Bright Pattern Contact Center 7.9 31 Ratings
Agent dashboard	8.130 Ratings
Validate callers	8.128 Ratings
Outbound response	8.128 Ratings
Call forwarding	8.127 Ratings
Click-to-call (CTC)	8.024 Ratings
Warm transfer	8.230 Ratings
Predictive dialing	9.025 Ratings
Interactive voice response	8.328 Ratings
REST APIs	7.427 Ratings
Call scripts	8.224 Ratings
Call tracking	8.126 Ratings
Multichannel integration	7.226 Ratings
CRM software integration	6.227 Ratings

Comparison of Workforce Optimization (WFO) features of Bright Pattern Contact Center
Feature	Bright Pattern Contact Center 7.9 29 Ratings
Inbound call routing	8.328 Ratings
Omnichannel inbound routing	8.127 Ratings
Recording	8.929 Ratings
Quality management	7.227 Ratings
Call analytics	8.124 Ratings
Historical reporting	8.129 Ratings
Live reporting	7.227 Ratings
Customer surveys	8.126 Ratings
Customer interaction analytics	7.121 Ratings

User Ratings
	Bright Pattern Contact Center
Likelihood to Recommend	9.1 (31 ratings)
Likelihood to Renew	9.1 (2 ratings)
Usability	8.3 (31 ratings)
Availability	10.0 (1 ratings)
Performance	9.0 (1 ratings)
Support Rating	9.1 (31 ratings)
In-Person Training	8.0 (1 ratings)
Online Training	7.0 (1 ratings)
Implementation Rating	8.3 (5 ratings)
Configurability	8.0 (1 ratings)
Contract Terms and Pricing Model	9.0 (1 ratings)
Ease of integration	9.0 (1 ratings)
Product Scalability	9.0 (1 ratings)
Vendor post-sale	10.0 (1 ratings)
Vendor pre-sale	10.0 (1 ratings)

Bright Pattern Contact Center

Bright Pattern Contact Center

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