Brightcove vs. Cincopa

It works very nicely for our company site because it can easily and seamlessly embed into the site and email HTML pages. It also has picture in picture, sharing, closed captioning (CC) as basic functions. It will also show the time of the video. Because these are short-term-use videos or might get updated frequently and also are just targeting a specific audience, being able to hide or not able to show the number of views or date published (unlike YouTube) actually helps us.

Incentivized

Cincopa is great for small businesses that need to post photo or video galleries on their websites. Cincopa can do many other things, however, I have only used them for photo galleries. Cincopa also makes it easy to post a video on websites.

• Ability to easily output a JSON response for requested video data. This makes it easy to work with Brightcove as partner.
• The read APIs are very flexible and can the output can be easily customized using cgi args. This provides great customization of the output and sorting and filtering mechanisms to find the videos you're looking for.
• The ability to add captions to videos is good, especially with the regulations requiring video captioning. DFXP support works great as long as the player is given the exact XML format it is looking for.

• Responsive - if your platform is not responsive it will display the gallery this way across all platforms.
• Fast - if you have slow uploads it will increase your load speed.
• Easy - you can upload all your photos at once or one at a time. Then use a preset gallery to display them.

• Online support could be more accessible to the layman (non-techy users can get a bit lost in the help resource library)
• Multiple user logins for the account (with different levels of access) would be useful - we work with many off-site videographers and editors
• The ability to link to an individual video within a player on our website would be great.

• Cincopa only allows for one size of photo. For example, if I want to include a vertical photo and a horizontal one, I have to have the Cincopa team custom-code this feature for me. It should be an out-of-box feature.
• Our designer had to put some parameters in Cincopa, so that the galleries fit in well with our website. It's not intuitive to the average person.
• The analytics are very lacking. We have a podcast page where about four to five podcast series live, but the analytics are the same for all of those series because Cincopa only records when someone sees the first slide of a gallery, not individual slides. So, there's no way to know if one podcast is more popular than the other. And, since Cincopa is an iframe, we can't gather this data with Google Analytics either.

It took quite some time to upload and organize our video library. The amount of time it would require to relocate all this information outweighs any negative aspect I personally have with the experience. They have been pretty good to work with and from speaking with my Brightcove rep, I know some of the issues I have listed are currently being addressed and tested for future releases.

It solved the problems we were facing at the time.

Very usable! I don't see any major flaws

Cincopa is very easy to use, especially to the uninitiated. You don't need a degree in CS or years of experience to set-up a fantastic looking gallery. The interface is self-explanatory for the most part and very easy to use. The drag-and-drop functionality makes it simple and inviting for all users.

Incentivized

We are notified often of downtime, and I have not heard from a support rep for over a year. It really makes it hard to learn what new things are coming out and how we can take our video to the next level when there is no contact from the team on a regular cadence.

Incentivized

Marketing department favors it because EVERYONE uses YouTube. Overall, YouTube offers decent features and functionality. But Brightcove offers the ability to brand and style players, and control what our users see (and so much more) and YouTube does not. For instance, on YouTube, users are presented with other videos (which could contain competitor videos).

When looking for a gallery system on BigCommerce, we looked at POWr, Owl Carousel, and JuiceBox. We settled on Cincopa due to the embed options, drag-and-drop functionality, and the lack of development needed to integrate into our website. Additionally, Cincopa's price point (especially with a free option) put it in the lead over similar products like JuiceBox.

Incentivized

• Again, there has been a huge cost savings which significantly improved our ROI
• There has also been less time spent on learning new technologies and training additional staff on maintaining a video server.
• Less time spent on the previous two points has allowed me to focus on other areas within the department that needed improvement.

• We use the tool primarily as a customer loyalty measure. Customers can view all submitted images and videos, also from other people and share with other people.
• In addition, the tool serves to promote the image of our company by giving the customer pleasure. The residence time of the customers on the page with the picture gallery is very high.