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Brightly Origin™ vs. Spiceworks Cloud Help Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Brightly Origin™

    N/AN/AOrigin is a cloud-based capital planning tool that gives strategic insights to facilities, assets and resources that help determine where to focus limited funds and prove capital spending through predictive modeling based on real-time asset data. It can be used to prove funding requests to executives and visualize the cost of deferring maintenance requests as well as plan for the next capital project. And it can be used to mitigate risks by focusing budget dollars on the assets that matter the…N/A

    Spiceworks Cloud Help Desk

    Score6.8 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Brightly Origin™Spiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Brightly Origin™Spiceworks Cloud Help Desk
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Brightly Origin™Spiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Brightly Origin™ and Spiceworks Cloud Help Desk
    Feature
    Brightly Origin™
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets00 Ratings8.054 Ratings
    Expert directory00 Ratings8.047 Ratings
    Subscription-based notifications00 Ratings9.042 Ratings
    ITSM collaboration and documentation00 Ratings6.045 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    Self Help Community
    Comparison of Self Help Community features of Brightly Origin™ and Spiceworks Cloud Help Desk
    Feature
    Brightly Origin™
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Brightly Origin™ and Spiceworks Cloud Help Desk
    Feature
    Brightly Origin™
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    Brightly Origin™Spiceworks Cloud Help Desk
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)