Brightree vs. MatrixCare

The software is perfect for mid to large sized offices with dedicated billing staff and a decent size customer base. It could be considered to be complex for very small companies. It would be like hitting a tack with a sledgehammer. Everyone must be on board or it won't work. Overall, a good choice for most anyone in the DME business

Incentivized

MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits. I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.

Incentivized

• Customer Support: never an issue, fast and responsive
• User-Friendly: no issues training staff to use the software
• Increased billing efficiency: easy to use and understand

Incentivized

• Keeps everything about the residents in one place and is user friendly.
• We use the notes section so if more than one person is working on something with a resident's file we know what someone else has done as well.
• Billing and posting payments are a breeze.

Incentivized

• Can sometimes be slow as its a cloud service.
• They recently updated their website and continue to improve, this was not the case over a year ago. So keep growing and filling more of the billing and medical needs.

Incentivized

• the MDS section doesn't always register that a section has been signed and completed, showing up on the dashboard as still needing to be done.
• The MDS section will state you're still "in" someone's MDS when you're complete. There have been multiple times where I've had to fully log out of Matrix to be "logged out" of someone's MDS even though I had signed.

Incentivized

Support for this product has been good from Brightree for users and the technical side. They do clearly explain what they can and can not do and sometimes more options or customization would be nice but this would be in a perfect world idea.

Incentivized

I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.

Incentivized

I have not seen other products but get most of my feedback from the users that use it and the ones that have seen other products.

Incentivized

MatrixCare is more updated, when we used our old program is was stuck in the past and was built when we were a much smaller company. MatrixCare is a one-stop-shop so that is why we picked it. There was another company we looked at but we didn't go with it because of the layout of the program.

Incentivized

• It's had a positive impact to help us with billing insurance companies.
• It's good at keeping track of customers and what they use and need repeatedly.

Incentivized

• Having gone from paper charting it has reduced paper waste and streamlined delivery of nursing services/documentation.
• It has allowed us to track and share documents across many users at one time.
• The unreliability has been challenging for our team with several outages resulting in delay of care.

Incentivized