BugHerd vs. Gemini

Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back

Incentivized

As I described in the initial use case, Mac storage is a premium, so having a tool that helps your storage stay clean is incredibly useful. Almost always, duplicates are wasted space, so Gemini is a single purpose tool that helps you identify duplicates easily for quick clean up of your Mac's hard drive. Point of fact, it'll help clean up your cloud storage space too, if you select your cloud sync folders on your machine as well!

Incentivized

• It's easy to install and use.
• It's easy for clients as well as our internal teams to use and input feedback.
• It's easy to use and helps gather information a client/user may not normally supply.

Incentivized

• File De-Duplication - Gemini does a great job of finding files that are bit-for-bit identical to each other. Typically these are caused by user replication, and Gemini sniffs them out and displays them for easy user decisions.
• Similar Photo identification - Got a lot of similar photos, but not the exact same one? That's ok, this is a huge source of wasted space, and Gemini can deal with these too. If you're a "spray and pray" type of photographer, Gemini will help you clean up near-duplicate photos, helping you keep only the best.
• Fast File Triage - Once Gemini has identified all these duplicates, what do you do with them? Gemini helps you triage the list of duplicates and easily decide which copies to keep. This is handy if you want to keep all files in the X folder, but not in the Y folder.

Incentivized

• The ability to add a couple more columns temporarily would be nice.

Incentivized

• Sometimes when I search for an Ad Group, duplicates appear. But when I go into the Campaign and look for the Ad Group, there is only one.
• The line in which it says which Campaign and then Ad Group you are in should be frozen so that it would easier to select the Campaign to go back & then into a different Ad Group.
• You can't search for a keyword by its affiliate id. That is extremely frustrating. When I search for a keyword by its name, it brings up all keywords with that name, no matter what match type it has.

Incentivized

Gemini's development team continues to improve the product and provides a comprehensive roadmap of upcoming features that makes you want to upgrade as soon as a new version comes out.

BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.

Incentivized

Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.

Incentivized

I've never had any problems with the support for the Gemini application itself, but it seems every time I re-install (on a single machine), I run into a licensing issue. As a result, I need to go to the app's website and request that my activation key gets reset or resent. In either case, it's a pain, but as I have to reinstall infrequently, it's a small price to pay for an otherwise solid application.

Incentivized

BugHerd is more focused on web-based tools, which we needed, as opposed to app-based tools like Instabug. Jira has a much higher level of complexity and barrier to entry and didn't suit our use case.

Incentivized

Gemini is more cost-effective than Project Server. It is easy to configure and easy to use

• BugHerd has reduced our testing and bug-fixing time by up to 25% per project.
• BugHerd has increased client satisfaction by making it painless to provide us feedback and report bugs during the final phase of the website project.
• BugHerd has also decreased the time that our project managers have to spend tracking bugs and reporting to the development team.

Incentivized

• Updating the bids was quick and efficient.
• Dealing with the duplicate ad groups when searching for them was frustrating and complicated.
• It took time to go through the campaign and then search for the ad group to discover no duplicates.
• Not being able to search by the affiliate id also meant that it took me longer to update the bids for the keywords because I had to check to see which match type it was before updating.

Incentivized