Buildium vs. Dotloop

We have really appreciated the recent integrations and steps to make the system easier to use. We utilize the task flow internally to track items needed as well as with our owners and tenants. It allows us to easily track the number of requests as well as the work history.

Incentivized

In Real Estate sales and property management, Dotloop will be your best friend. When you need clients or tenants to sign a lease or a contract, sending through dotloop is extremely easygoing and keeps everything organized pertaining to what you name the loop. I think I speak for my whole office when I say that without dotloop, our lives would be a disorderly mess, and we would find ourselves losing papers and becoming confused. Dotloop really helps our office like no other and has great support along the way!

Incentivized

• It documents the date and time of all updates and communications, which are essential to the companys records.
• It allows external clients to communicate and stay in touch with our company, as well as access information.
• It serves as a large database for all of our customer and client information that is very user-friendly.

Incentivized

• Dotloop's user interface is the best I've seen! It brings you exactly to where you need to read and sign.
• The security features were great and it makes it easy when the client doesn't need to create an account.
• Convenience is everything! Dotloop has made it easier than ever to complete multiple days of paperwork.

Incentivized

• Reconciliation adjustment, please enact a password setting. Having to un-reconcile 4 months to get to the desired date is ridiculous.
• Fix the notes & loans to have communication between separate companies.
• Allow for duplicate vendors to merge.
• Give a re-send option for tenant portal use/creation.
• Allow to search by Invoice # (reference #)
• Fix the credit system, allow the transfer of deposits from one unit to be moved to another.
• When ending a lease, show the ledger adjustments as you add charges/refund deposits etc.
• Option to see duplicate transactions!!

Incentivized

• Somewhat clunky interface that can be a little dizzying at times
• Weird login protocols (at least when I was using it), making it hard to switch from the free to paid version or vice versa
• Membership limitations that make businesses buy more subscriptions than they need, or not enough

Incentivized

I have used three property management softwares and know of others who have used additional softwares for managing properties. Buildium seems to be the best of all of them

Incentivized

Overall, the system is good and getting better; however, different roll outs have caused the system to regress. Their latest bank automation rollout was a disaster and continues to be an issue. Since the upgrade, I have not been able to sync our bank and Buildium (download transactions).

Incentivized

The Brokers I've connected with that used Dotloop in the past have also had the same issue I had. Their relationship with "thousands" of MLS listing services is not true. No one took responsibility for not communicating this early on. Everyone just pointed the finger at other departments and did absolutely nothing to alleviate the situation.

To add insult to injury, the system crashes during peak usage, making it near impossible to submit offers promptly. If requested I am more than open to provide the video showing both when the system crashes and the aforementioned issue

I have been able to get through to support immediately and they have been awesome in quickly resolving issues. More importantly, their communication when there is an issue which might take some time to resolve surfaces. Getting updates and resolution are critical.

Incentivized

Good support but onboard training could probably be a bit better as well as documentation. But we rarely need support as the software works flawlessly once you know how to use it. Very happy with support so far and I recommend the product.

Incentivized

I cannot rate this since I was not part of that process

Incentivized

We only went with Buidlium because we had the option to absorb the fees for rent payments. I wanted to provide $0 fees for Tenants to pay online. I'm glad we went with Buildium in the end but that was the only reason we moved forward with them was because we could customize that option to match our business model.

Incentivized

We chose Dotloop because of how user friendly and customizable the software is. Our office is ever evolving and we needed a software that can grow with us as we advance and change the way we do things. Other software we tried was limited in this and didn't allow for minor things to be changed.

Incentivized

• I spend less time on reconciliation
• I am able to easily track and plan growth
• Residents can easily use the platform

Incentivized

• Great at allowing our management to see what is going on within the office
• Great at quality and compliance with the submit for review function

Incentivized