Buildium vs. PayHOA

We have really appreciated the recent integrations and steps to make the system easier to use. We utilize the task flow internally to track items needed as well as with our owners and tenants. It allows us to easily track the number of requests as well as the work history.

Incentivized

For a homeowners association or other small service business I'd say that it exceeds the ease of use of other out of the box products (Quickbooks). For anything more involved than basic service companies, I think it is less appropriate.

Incentivized

• It documents the date and time of all updates and communications, which are essential to the companys records.
• It allows external clients to communicate and stay in touch with our company, as well as access information.
• It serves as a large database for all of our customer and client information that is very user-friendly.

Incentivized

• Handles all of the accounting
• Communication with homeowners
• Banking

Incentivized

• Reconciliation adjustment, please enact a password setting. Having to un-reconcile 4 months to get to the desired date is ridiculous.
• Fix the notes & loans to have communication between separate companies.
• Allow for duplicate vendors to merge.
• Give a re-send option for tenant portal use/creation.
• Allow to search by Invoice # (reference #)
• Fix the credit system, allow the transfer of deposits from one unit to be moved to another.
• When ending a lease, show the ledger adjustments as you add charges/refund deposits etc.
• Option to see duplicate transactions!!

Incentivized

• Poor documentation
• Unreliable lockbox processing service
• Owners unable to access their own invoices online
• Limited accounting functionality
• No real A/P: cannot enter vendor bills separately
• Duplicate field names that don't replicate correctly across the software
• All owner payment options have additional charges

I have used three property management softwares and know of others who have used additional softwares for managing properties. Buildium seems to be the best of all of them

Incentivized

Overall, the system is good and getting better; however, different roll outs have caused the system to regress. Their latest bank automation rollout was a disaster and continues to be an issue. Since the upgrade, I have not been able to sync our bank and Buildium (download transactions).

Incentivized

It is simple enough for users with little to no accounting experience with enough features for seasoned accountants to be able to do more.

Incentivized

I have been able to get through to support immediately and they have been awesome in quickly resolving issues. More importantly, their communication when there is an issue which might take some time to resolve surfaces. Getting updates and resolution are critical.

Incentivized

I cannot rate this since I was not part of that process

Incentivized

We only went with Buidlium because we had the option to absorb the fees for rent payments. I wanted to provide $0 fees for Tenants to pay online. I'm glad we went with Buildium in the end but that was the only reason we moved forward with them was because we could customize that option to match our business model.

Incentivized

We wanted to use CINC Systems (not mentioned above) but we're not yet at the scale where we can afford their higher cost. TownSq and FrontSteps were also beyond our budget due to smaller <500 unit count. We had a misperception that Buildium would be too expensive as well, but with our frustrations we reached out to Buildium and learned this was not necessarily the case. At the time, we selected PayHOA due to cost being within budget and having the appearance of being a comprehensive association management software. However the further we got into use of the software, the more issues, limitations, and frustrations we encountered. If it was not such a big effort to onboard the association already, we would have already switched to Buildium

• I spend less time on reconciliation
• I am able to easily track and plan growth
• Residents can easily use the platform

Incentivized

• Though the software is relatively inexpensive, we're constantly spending additional time creating and using separate software to help manage or make up for things that PayHOA doesn't really do.
• It's light on cost, light on functionality. Heavy on time.