C2 ITSM vs. ServiceNow IT Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 C2 ITSM | Score6 out of 10 | Mid-Size Companies (51-1,000 employees) | C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims… | $44 per month per user |
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
| C2 ITSM | ServiceNow IT Service Management | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | $6,000 per installation | No setup fee | ||||||||||||||
| Additional Details | Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| C2 ITSM | ServiceNow IT Service Management | |
|---|---|---|
| Likelihood to Recommend | - | 10.0 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 9.0 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | - | 7.3 |
| Online Training | - | 1.0 |
| Implementation Rating | - | 10.0 |
| Product Scalability | - | 10.0 |