| Product | Rating | Most Used By | Product Summary | Starting Price |
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 CA Service Management | Score6.8 out of 10 | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Considered Both Products | Chose CA Service Management We are using CA for past 7 years we have evaluated BMC, HP & Microsoft. W12345e have selected CA because of its easy to use screen for the end user and ability to build different processes easily. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CA Service Management We have never used any other product, we do not have to because this works great. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CA Service Management Service Now Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CA Service Management We used the old version of Symantec which was altriris. We chose Service Desk because CA had the best grasp of EITM at the time (2009). The integrations for ticket creation and cmdb with Spectrum and event monitoring tools was very attractive. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CA Service Management I have worked with many solutions. I believe CA Service Desk Manager is overall better then Front Range HEAT and BMC Remedy and BMC Footprints. However there are newer products out there offered as cloud / Saas that may suite your needs better then CA Service Desk Manager. I … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
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| CA Service Management | |
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| Likelihood to Recommend | 9.0 |
| Likelihood to Renew | 4.1 |
