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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Calabrio WFM

    Score8.4 out of 10
    N/AFormerly Teleopti, Calabrio WFM may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.N/A
    Pricing
    Calabrio WFM
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Calabrio WFM
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Calabrio WFM
    Considered Both Products
    Calabrio
    Chose Calabrio WFM
    We use this software on a regular basis and consistently meet expectations based on the results obtained through the application. I can easily monitor my team members' performance. Overall, this application increases productivity in our company's call center platform. We only …
    Incentivized
    Chose Calabrio WFM
    Teleopti before it was called Calabrio Teleopti.
    Incentivized
    Chose Calabrio WFM
    Never used another one
    Incentivized
    Chose Calabrio WFM
    I haven't used any other models.
    Incentivized
    Chose Calabrio WFM
    N/A
    Incentivized
    Chose Calabrio WFM
    We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us.
    Incentivized
    Chose Calabrio WFM
    We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM …
    Incentivized
    Chose Calabrio WFM
    I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Calabrio WFM
    Likelihood to Recommend
    10.0
    (10 ratings)
    Usability
    9.0
    (1 ratings)