TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Calibre

    Score9.1 out of 10
    N/ACalibre is call center recording software from HigherGround, Inc..N/A

    Khoros Service

    Score8.9 out of 10
    Enterprise companies (1,001+ employees)
    Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution…N/A
    Pricing
    CalibreKhoros Service
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CalibreKhoros Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Pricing is variable based on the needs of the customer.
    More Pricing Information
    Community Pulse
    CalibreKhoros Service
    Considered Both Products
    HigherGround, Inc.
    No answer on this topic
    Khoros (Formerly Spredfast + Lithium)
    Chose Khoros Service
    Hootsuite, Sprout social were two tools we had used previously - they were certainly manageable for smaller-scale social media support, however, were largely no-frills and did not offer the level of depth in integrations and analytics that Khoros did. Workflow was also not up …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    CalibreKhoros Service
    Likelihood to Recommend
    9.0
    (5 ratings)
    8.5
    (112 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (78 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (7 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    8.5
    (2 ratings)
    8.1
    (9 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.6
    (70 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (77 ratings)