TrustRadius: an HG Insights company

Call Center Studio vs. Dialpad Support

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Call Center Studio

    Score9 out of 10
    N/ACall Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed…N/A

    Dialpad Support

    Score9 out of 10
    N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Pricing
    Call Center StudioDialpad Support
    Editions & Modules
    No answers on this topic
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Offerings
    Pricing Offerings
    Call Center StudioDialpad Support
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Call Center StudioDialpad Support
    Contact Center Software
    Comparison of Contact Center Software features of Call Center Studio and Dialpad Support
    Feature
    Call Center Studio
    9.5
    2 Ratings
    Dialpad Support
    8.2
    34 Ratings
    Agent dashboard8.92 Ratings8.534 Ratings
    Validate callers9.01 Ratings8.632 Ratings
    Outbound response9.02 Ratings8.932 Ratings
    Call forwarding10.02 Ratings8.833 Ratings
    Click-to-call (CTC)10.01 Ratings8.531 Ratings
    Warm transfer9.01 Ratings8.030 Ratings
    Predictive dialing10.02 Ratings7.223 Ratings
    Interactive voice response9.02 Ratings8.228 Ratings
    REST APIs9.02 Ratings7.115 Ratings
    Call scripts10.02 Ratings8.025 Ratings
    Call tracking10.02 Ratings8.030 Ratings
    Multichannel integration10.02 Ratings8.322 Ratings
    CRM software integration9.02 Ratings8.422 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Call Center Studio and Dialpad Support
    Feature
    Call Center Studio
    9.4
    2 Ratings
    Dialpad Support
    8.4
    34 Ratings
    Inbound call routing9.02 Ratings7.933 Ratings
    Omnichannel inbound routing10.01 Ratings8.417 Ratings
    Recording10.02 Ratings8.632 Ratings
    Quality management9.02 Ratings8.628 Ratings
    Call analytics9.02 Ratings8.632 Ratings
    Historical reporting10.02 Ratings8.631 Ratings
    Live reporting9.02 Ratings8.929 Ratings
    Customer surveys9.02 Ratings7.415 Ratings
    Customer interaction analytics9.02 Ratings8.321 Ratings
    User Ratings
    Call Center StudioDialpad Support
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.7
    (35 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (15 ratings)