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Call Center Studio vs. Google Cloud Contact Center AI

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Call Center Studio

3 Reviews and Ratings

Google Cloud Contact Center AI

34 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Call Center Studio

    Score9 out of 10
    		N/ACall Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed…N/A

    Google Cloud Contact Center AI

    Score7 out of 10
    		N/AGoogle has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by…N/A
    Pricing
    Call Center StudioGoogle Cloud Contact Center AI
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Call Center StudioGoogle Cloud Contact Center AI
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Call Center StudioGoogle Cloud Contact Center AI
    Contact Center Software
    Comparison of Contact Center Software features of Call Center Studio and Google Cloud Contact Center AI
    Feature
    Call Center Studio
    9.5
    2 Ratings
    Google Cloud Contact Center AI
    8.4
    13 Ratings
    Agent dashboard8.92 Ratings8.513 Ratings
    Validate callers9.01 Ratings7.911 Ratings
    Outbound response9.02 Ratings8.211 Ratings
    Call forwarding10.02 Ratings8.611 Ratings
    Click-to-call (CTC)10.01 Ratings8.911 Ratings
    Warm transfer9.01 Ratings8.810 Ratings
    Predictive dialing10.02 Ratings8.39 Ratings
    Interactive voice response9.02 Ratings8.411 Ratings
    REST APIs9.02 Ratings7.211 Ratings
    Call scripts10.02 Ratings8.111 Ratings
    Call tracking10.02 Ratings8.411 Ratings
    Multichannel integration10.02 Ratings8.712 Ratings
    CRM software integration9.02 Ratings8.711 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Call Center Studio and Google Cloud Contact Center AI
    Feature
    Call Center Studio
    9.4
    2 Ratings
    Google Cloud Contact Center AI
    8.5
    13 Ratings
    Inbound call routing9.02 Ratings8.312 Ratings
    Omnichannel inbound routing10.01 Ratings8.111 Ratings
    Recording10.02 Ratings8.813 Ratings
    Quality management9.02 Ratings8.911 Ratings
    Call analytics9.02 Ratings9.012 Ratings
    Historical reporting10.02 Ratings9.011 Ratings
    Live reporting9.02 Ratings8.410 Ratings
    Customer surveys9.02 Ratings8.18 Ratings
    Customer interaction analytics9.02 Ratings8.410 Ratings
    User Ratings
    Call Center StudioGoogle Cloud Contact Center AI
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.5
    (13 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)