TrustRadius: an HG Insights company

Call Center Studio vs. Sprinklr Service

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Call Center Studio

3 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Call Center Studio

    Score9 out of 10
    		N/ACall Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed…N/A

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Call Center StudioSprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Call Center StudioSprinklr Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Call Center StudioSprinklr Service
    Contact Center Software
    Comparison of Contact Center Software features of Call Center Studio and Sprinklr Service
    Feature
    Call Center Studio
    9.5
    2 Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard8.92 Ratings8.02 Ratings
    Validate callers9.01 Ratings6.02 Ratings
    Outbound response9.02 Ratings6.02 Ratings
    Call forwarding10.02 Ratings7.02 Ratings
    Click-to-call (CTC)10.01 Ratings8.01 Ratings
    Warm transfer9.01 Ratings8.02 Ratings
    Predictive dialing10.02 Ratings5.02 Ratings
    Interactive voice response9.02 Ratings8.02 Ratings
    REST APIs9.02 Ratings8.02 Ratings
    Call scripts10.02 Ratings7.02 Ratings
    Call tracking10.02 Ratings7.02 Ratings
    Multichannel integration10.02 Ratings8.02 Ratings
    CRM software integration9.02 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Call Center Studio and Sprinklr Service
    Feature
    Call Center Studio
    9.4
    2 Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing9.02 Ratings7.02 Ratings
    Omnichannel inbound routing10.01 Ratings10.01 Ratings
    Recording10.02 Ratings7.02 Ratings
    Quality management9.02 Ratings7.02 Ratings
    Call analytics9.02 Ratings8.02 Ratings
    Historical reporting10.02 Ratings10.01 Ratings
    Live reporting9.02 Ratings8.02 Ratings
    Customer surveys9.02 Ratings8.02 Ratings
    Customer interaction analytics9.02 Ratings8.02 Ratings
    User Ratings
    Call Center StudioSprinklr Service
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)