TrustRadius: an HG Insights company

Call Center Studio vs. Zoom Contact Center

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Call Center Studio

    Score9 out of 10
    N/ACall Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed…N/A

    Zoom Contact Center

    Score8.2 out of 10
    N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    Call Center StudioZoom Contact Center
    Editions & Modules
    No answers on this topic
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    Call Center StudioZoom Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Call Center StudioZoom Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Call Center Studio and Zoom Contact Center
    Feature
    Call Center Studio
    9.5
    2 Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Agent dashboard8.92 Ratings7.711 Ratings
    Validate callers9.01 Ratings7.18 Ratings
    Outbound response9.02 Ratings7.88 Ratings
    Call forwarding10.02 Ratings7.07 Ratings
    Click-to-call (CTC)10.01 Ratings7.96 Ratings
    Warm transfer9.01 Ratings8.411 Ratings
    Predictive dialing10.02 Ratings7.46 Ratings
    Interactive voice response9.02 Ratings8.39 Ratings
    REST APIs9.02 Ratings6.97 Ratings
    Call scripts10.02 Ratings7.28 Ratings
    Call tracking10.02 Ratings7.311 Ratings
    Multichannel integration10.02 Ratings8.210 Ratings
    CRM software integration9.02 Ratings6.86 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Call Center Studio and Zoom Contact Center
    Feature
    Call Center Studio
    9.4
    2 Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Inbound call routing9.02 Ratings8.510 Ratings
    Omnichannel inbound routing10.01 Ratings7.98 Ratings
    Recording10.02 Ratings8.69 Ratings
    Quality management9.02 Ratings8.09 Ratings
    Call analytics9.02 Ratings7.510 Ratings
    Historical reporting10.02 Ratings7.310 Ratings
    Live reporting9.02 Ratings7.310 Ratings
    Customer surveys9.02 Ratings8.26 Ratings
    Customer interaction analytics9.02 Ratings7.07 Ratings
    User Ratings
    Call Center StudioZoom Contact Center
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.0
    (19 ratings)