TrustRadius: an HG Insights company

CallHub vs. Dialpad Support

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHub

    Score8 out of 10
    Small Businesses (1-50 employees)
    CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A

    Dialpad Support

    Score9 out of 10
    N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Pricing
    CallHubDialpad Support
    Editions & Modules
    No answers on this topic
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Offerings
    Pricing Offerings
    CallHubDialpad Support
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.—
    More Pricing Information
    Features
    CallHubDialpad Support
    Contact Center Software
    Comparison of Contact Center Software features of CallHub and Dialpad Support
    Feature
    CallHub
    8.4
    1 Ratings
    Dialpad Support
    8.2
    34 Ratings
    Agent dashboard8.01 Ratings8.534 Ratings
    Validate callers8.01 Ratings8.632 Ratings
    Outbound response9.01 Ratings8.932 Ratings
    Call forwarding8.01 Ratings8.833 Ratings
    Click-to-call (CTC)8.01 Ratings8.531 Ratings
    Warm transfer8.01 Ratings8.030 Ratings
    Predictive dialing9.01 Ratings7.223 Ratings
    Interactive voice response9.01 Ratings8.228 Ratings
    REST APIs8.01 Ratings7.115 Ratings
    Call scripts9.01 Ratings8.025 Ratings
    Call tracking9.01 Ratings8.030 Ratings
    Multichannel integration8.01 Ratings8.322 Ratings
    CRM software integration8.01 Ratings8.422 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CallHub and Dialpad Support
    Feature
    CallHub
    8.4
    1 Ratings
    Dialpad Support
    8.4
    34 Ratings
    Inbound call routing9.01 Ratings7.933 Ratings
    Omnichannel inbound routing8.01 Ratings8.417 Ratings
    Recording8.01 Ratings8.632 Ratings
    Quality management8.01 Ratings8.628 Ratings
    Call analytics9.01 Ratings8.632 Ratings
    Historical reporting8.01 Ratings8.631 Ratings
    Live reporting8.01 Ratings8.929 Ratings
    Customer surveys9.01 Ratings7.415 Ratings
    Customer interaction analytics9.01 Ratings8.321 Ratings
    User Ratings
    CallHubDialpad Support
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.7
    (35 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (15 ratings)