CallHub vs. Google Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHub
Score 8.0 out of 10
Small Businesses (1-50 employees)
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A
Google Voice
Score 7.8 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per user/per month
Pricing
CallHubGoogle Voice
Editions & Modules
No answers on this topic
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Offerings
Pricing Offerings
CallHubGoogle Voice
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.
More Pricing Information
Community Pulse
CallHubGoogle Voice
Features
CallHubGoogle Voice
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CallHub
8.4
Ratings
1% above category average
Google Voice
-
Ratings
Agent dashboard8.00 Ratings00 Ratings
Validate callers8.00 Ratings00 Ratings
Outbound response9.00 Ratings00 Ratings
Call forwarding8.00 Ratings00 Ratings
Click-to-call (CTC)8.00 Ratings00 Ratings
Warm transfer8.00 Ratings00 Ratings
Predictive dialing9.00 Ratings00 Ratings
Interactive voice response9.00 Ratings00 Ratings
REST APIs8.00 Ratings00 Ratings
Call scripts9.00 Ratings00 Ratings
Call tracking9.00 Ratings00 Ratings
Multichannel integration8.00 Ratings00 Ratings
CRM software integration8.00 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CallHub
8.4
Ratings
2% above category average
Google Voice
-
Ratings
Inbound call routing9.00 Ratings00 Ratings
Omnichannel inbound routing8.00 Ratings00 Ratings
Recording8.00 Ratings00 Ratings
Quality management8.00 Ratings00 Ratings
Call analytics9.00 Ratings00 Ratings
Historical reporting8.00 Ratings00 Ratings
Live reporting8.00 Ratings00 Ratings
Customer surveys9.00 Ratings00 Ratings
Customer interaction analytics9.00 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallHub
-
Ratings
Google Voice
4.4
Ratings
58% below category average
Hosted PBX00 Ratings8.40 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.20 Ratings
User templates00 Ratings1.40 Ratings
Call reports00 Ratings5.00 Ratings
Directory of employee names00 Ratings1.70 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallHub
-
Ratings
Google Voice
8.1
Ratings
4% below category average
Answering rules00 Ratings8.00 Ratings
Call recording00 Ratings10.00 Ratings
Call park00 Ratings6.40 Ratings
Call screening00 Ratings7.40 Ratings
Message alerts00 Ratings9.00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallHub
-
Ratings
Google Voice
7.2
Ratings
11% below category average
Video conferencing00 Ratings7.00 Ratings
Audio conferencing00 Ratings7.00 Ratings
Video screen sharing00 Ratings5.60 Ratings
Instant messaging00 Ratings9.30 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHub
-
Ratings
Google Voice
5.0
Ratings
46% below category average
Mobile app for iOS00 Ratings5.00 Ratings
Mobile app for Android00 Ratings5.00 Ratings
Best Alternatives
CallHubGoogle Voice
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHubGoogle Voice
Likelihood to Recommend
8.0
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.3
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
Support Rating
-
(0 ratings)
7.0
(0 ratings)
Implementation Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
CallHubGoogle Voice
Likelihood to Recommend
It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
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[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.
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Pros
  • All you'll require is your login credentials.
  • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
  • Callhub has been limited to protect privacy.
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  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
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Cons
  • Using new software is frustrating at first, but worth the effort.
  • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
  • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
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  • It can be tricky to configure exactly how you want it. If you are particular about which voicemail greeting goes to which number, and how it appears when it rings through to the phone - it can take a good amount of work to set it up properly.
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Likelihood to Renew
No answers on this topic
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
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Usability
No answers on this topic
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
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Support Rating
No answers on this topic
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
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Implementation Rating
No answers on this topic
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
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Alternatives Considered
No answers on this topic
Google Voice at the peak of its adoption did serve as a very real and effective solution. However bugs persisted, and innovation lacked, and support for the product soon declined. However, there are several other solutions provided that focus on making one product as best as it could be. Google made it clear to me as a customer, that this was a backup for a backup. When you look at the simplicity on its own, it appears to be fantastic, however as you dive deeper, and experience its lack of smooth edges, you find that it's been built by engineers who were given a scope, rather than solving for a use case and listening to customer feedback. Many of the other solutions available on the market, see this opportunity. This is why voice communication is a growing SaaS vertical, albeit competitive. Understanding the customer here is key, and Google understands what drives value to the larger organization. As a business owner, I understand, that when a business has to allocate resources, another department, or service suffers. Unfortunately this product feels to be the one that has met that fate
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Return on Investment
  • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
  • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
  • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
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  • Google Voice has saved us a lot of time in regards to overall productivity.
  • Google Voice allows us to operate at a greater scale than without it.
  • Google voice allows us to track which advertisements are working best.
  • Google Voice allows us to spend less time listening to voicemails.
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ScreenShots

CallHub Screenshots

Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer