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CallHub vs. Nextiva Contact Center

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CallHub

6 Reviews and Ratings

Nextiva Contact Center

64 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHub

    Score8 out of 10
    Small Businesses (1-50 employees)
    		CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A

    Nextiva Contact Center

    Score9.7 out of 10
    		N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Pricing
    CallHubNextiva Contact Center
    Editions & Modules
    No answers on this topic
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Offerings
    Pricing Offerings
    CallHubNextiva Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.—
    More Pricing Information
    Features
    CallHubNextiva Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of CallHub and Nextiva Contact Center
    Feature
    CallHub
    8.4
    1 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Agent dashboard8.01 Ratings9.542 Ratings
    Validate callers8.01 Ratings9.640 Ratings
    Outbound response9.01 Ratings9.740 Ratings
    Call forwarding8.01 Ratings9.741 Ratings
    Click-to-call (CTC)8.01 Ratings9.034 Ratings
    Warm transfer8.01 Ratings9.439 Ratings
    Predictive dialing9.01 Ratings9.026 Ratings
    Interactive voice response9.01 Ratings8.931 Ratings
    REST APIs8.01 Ratings9.324 Ratings
    Call scripts9.01 Ratings9.523 Ratings
    Call tracking9.01 Ratings9.937 Ratings
    Multichannel integration8.01 Ratings9.127 Ratings
    CRM software integration8.01 Ratings9.629 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CallHub and Nextiva Contact Center
    Feature
    CallHub
    8.4
    1 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Inbound call routing9.01 Ratings9.840 Ratings
    Omnichannel inbound routing8.01 Ratings9.234 Ratings
    Recording8.01 Ratings9.738 Ratings
    Quality management8.01 Ratings9.636 Ratings
    Call analytics9.01 Ratings9.637 Ratings
    Historical reporting8.01 Ratings9.340 Ratings
    Live reporting8.01 Ratings8.835 Ratings
    Customer surveys9.01 Ratings9.621 Ratings
    Customer interaction analytics9.01 Ratings9.327 Ratings
    User Ratings
    CallHubNextiva Contact Center
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.7
    (43 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.7
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (8 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (7 ratings)