TrustRadius: an HG Insights company

CallHub vs. Zoom Contact Center

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHub

    Score8 out of 10
    Small Businesses (1-50 employees)
    CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A

    Zoom Contact Center

    Score8.2 out of 10
    N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    CallHubZoom Contact Center
    Editions & Modules
    No answers on this topic
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    CallHubZoom Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.
    More Pricing Information
    Features
    CallHubZoom Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of CallHub and Zoom Contact Center
    Feature
    CallHub
    8.4
    1 Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Agent dashboard8.01 Ratings7.711 Ratings
    Validate callers8.01 Ratings7.18 Ratings
    Outbound response9.01 Ratings7.88 Ratings
    Call forwarding8.01 Ratings7.07 Ratings
    Click-to-call (CTC)8.01 Ratings7.96 Ratings
    Warm transfer8.01 Ratings8.411 Ratings
    Predictive dialing9.01 Ratings7.46 Ratings
    Interactive voice response9.01 Ratings8.39 Ratings
    REST APIs8.01 Ratings6.97 Ratings
    Call scripts9.01 Ratings7.28 Ratings
    Call tracking9.01 Ratings7.311 Ratings
    Multichannel integration8.01 Ratings8.210 Ratings
    CRM software integration8.01 Ratings6.86 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CallHub and Zoom Contact Center
    Feature
    CallHub
    8.4
    1 Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Inbound call routing9.01 Ratings8.510 Ratings
    Omnichannel inbound routing8.01 Ratings7.98 Ratings
    Recording8.01 Ratings8.69 Ratings
    Quality management8.01 Ratings8.09 Ratings
    Call analytics9.01 Ratings7.510 Ratings
    Historical reporting8.01 Ratings7.310 Ratings
    Live reporting8.01 Ratings7.310 Ratings
    Customer surveys9.01 Ratings8.26 Ratings
    Customer interaction analytics9.01 Ratings7.07 Ratings
    User Ratings
    CallHubZoom Contact Center
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (19 ratings)