CallMiner Eureka vs. ContactSwing

CallMiner Eureka

CallMiner Eureka

14 Reviews and Ratings

ContactSwing

ContactSwing

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CallMiner Eureka	Score 9.0 out of 10	N/A	CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.	N/A
ContactSwing	Score 0.0 out of 10	N/A	ContactSwing is an AI Voice Agent that Makes and Answers Calls Like a Human. It is a 24/7 No-code AI Calling Solution for Sales, Operations, and Support. The smart AI calling system ensures no inquiry goes unanswered, capturing all inbound interest. The call assistant AI instantly responds to inquiries and sets up meetings. And the AI Phone Agent automates routine tasks like follow-ups, scheduling, or answering FAQs. With ContactSwing's AI Agents, users…	$25 per month 50 Minutes

Pricing

CallMiner Eureka

ContactSwing

Editions & Modules

No answers on this topic

Starter: $25
per month 50 Minutes
Individual: $200
per month 1000 Minutes
Team: $375
per month 2500 Minutes
Business: $750
per month 4500 Minutes
Enterprise: Custom

Offerings

Pricing Offerings
CallMiner Eureka	ContactSwing
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

Up to a 45% discount for annual pricing.

More Pricing Information

Community Pulse
	CallMiner Eureka	ContactSwing
Considered Both Products	CallMiner Eureka MG Mark Goin Consultant Chose CallMiner Eureka CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong. Incentivized Helpful? Verified User Anonymous Chose CallMiner Eureka We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features … Incentivized Helpful?	ContactSwing No answer on this topic

Best Alternatives
	CallMiner Eureka	ContactSwing
Small Businesses	Clari Copilot Score 8.7 out of 10	RingCentral Contact Center Score 8.1 out of 10
Medium-sized Companies	Clari Score 9.8 out of 10	Zoom Contact Center Score 8.2 out of 10
Enterprises	Clari Score 9.8 out of 10	Verint Speech and Text Analytics Score 8.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CallMiner Eureka	ContactSwing
Likelihood to Recommend	8.0 (0 ratings)	- (0 ratings)
Support Rating	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	CallMiner Eureka	ContactSwing
Likelihood to Recommend	Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools. Incentivized Annette Gilmour Senior Project Manager Read full review	No answers on this topic
Pros	User-friendly interface Great reporting High customization Incentivized LB Lenny Byers Service Support Specialist Read full review	No answers on this topic
Cons	Accuracy Customer Service Incentivized MG Mark Goin Consultant Read full review	No answers on this topic
Support Rating	Support is strong overall, responsiveness could always be better in any support environment. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features are coming Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	Reduced churn Improved sales effectiveness Agent oversight WFH management Marketing automation Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots		ContactSwing Screenshots