TrustRadius

CallMiner Eureka vs. Provana Speech Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallMiner Eureka
Score 9.0 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Provana Speech Analytics
Score 10.0 out of 10
N/A
Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.N/A
Pricing
CallMiner EurekaProvana Speech Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallMiner EurekaProvana Speech Analytics
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—We offer custom pricing based on the size and requirement of a company. For more pricing info, you can contact us through our website.
More Pricing Information
Community Pulse
CallMiner EurekaProvana Speech Analytics
Considered Both Products
CallMiner Eureka
MG
Mark Goin
Consultant
Chose CallMiner Eureka
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
Verified User
Anonymous
Chose CallMiner Eureka
We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features …
Provana Speech Analytics
Verified User
Anonymous
Chose Provana Speech Analytics
To be honest, I have really never used anything more than Provana. Provana has been the easiest tool that I have ever used. I really enjoy using it and all of my other coworkers and employees understand and know that updating recertifying or changing the policy is as easy as …
Best Alternatives
CallMiner EurekaProvana Speech Analytics
Small Businesses
Clari Copilot
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Score 8.7 out of 10
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Medium-sized Companies
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Score 9.8 out of 10
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Clari
Score 9.8 out of 10
Enterprises
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All AlternativesView all alternativesView all alternatives
User Ratings
CallMiner EurekaProvana Speech Analytics
Likelihood to Recommend
8.0
(0 ratings)
10.0
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
CallMiner EurekaProvana Speech Analytics
Likelihood to Recommend
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
Provana is very well suited for our well-being and needs in that all of our company policies can be searched, found, and updated within minutes. It makes it easy to find what you are looking for and navigate the ever-changing landscape of SOPs. I’ve never seen anything that is easier to use and upload your files into.
Verified User
Anonymous
Read full review
Pros
  • User-friendly interface
  • Great reporting
  • High customization
LB
Lenny Byers
Service Support Specialist
Read full review
  • Organization
  • Cleanliness
  • Policy holding
  • Portability
Verified User
Anonymous
Read full review
Cons
  • Accuracy
  • Customer Service
MG
Mark Goin
Consultant
Read full review
  • Sometimes slow to load
  • Maybe more user guidance
  • Needs more color
  • Staff list
Verified User
Anonymous
Read full review
Support Rating
Support is strong overall, responsiveness could always be better in any support environment.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features are coming
Verified User
Anonymous
Read full review
To be honest, I have really never used anything more than Provana. Provana has been the easiest tool that I have ever used. I really enjoy using it and all of my other coworkers and employees understand and know that updating recertifying or changing the policy is as easy as locking onto the website and clicking a few buttons.
Verified User
Anonymous
Read full review
Return on Investment
  • Reduced churn
  • Improved sales effectiveness
  • Agent oversight
  • WFH management
  • Marketing automation
Verified User
Anonymous
Read full review
  • Time
  • Money
  • Readiness
  • Expertise
Verified User
Anonymous
Read full review
ScreenShots