| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CallRail | Score9 out of 10 | N/A | CallRail offers phone call tracking, recording and analytics. | $50 per month |
 DialogTech | Score8.9 out of 10 | N/A | DialogTech (formerly ifbyphone) offers call tracking, marketing attribution for calls, and other call analytics. Features include call attribution, call scoring, contextual call routing, call management, and automated voice notifications. | N/A |
| CallRail | DialogTech | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| CallRail | DialogTech | |
|---|---|---|
| Considered Both Products | Chose CallRail Simply put, [I believe] CallRail sucks compared to our previous provider, but they were acquired and are going away. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose CallRail CallRail has offered us the best solutions so far in terms of multiple aspects. #1 is scalability, we are a growing agency, we see clients come and go, CallRail has made it easy and efficient with new accounts being onboarded, UI backs up this process. Also, the multiple … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose DialogTech DialogTech was our current vendor but we were exploring other options because our sister brand, Fitness Together, was utilizing Call Rail. We stayed with DialogTech because we were able to add more features and get a better price[.] Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| CallRail | DialogTech | |
|---|---|---|
| Likelihood to Recommend | 1.7 | 8.9 |
| Likelihood to Renew | - | 5.0 |
| Usability | 8.8 | - |
| Support Rating | 8.5 | 8.0 |
