CallSource vs. CallTrackingMetrics

CallTrackingMetrics

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CallSource	Score 6.0 out of 10	N/A	CallSource offers a suite of call tracking, reporting, and analytics products aimed at optimizing sales and marketing calls. Features include call recording and tracking, call analytics, and performance evaluation.	N/A
CallTrackingMetrics	Score 10.0 out of 10	Small Businesses (1-50 employees)	CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.	$79 per month

Pricing

CallSource

CallTrackingMetrics

Editions & Modules

No answers on this topic

Marketing Lite: $79
per month
Marketing Pro: $179
per month
Sales Engage: $329
per month
Enterprise: $1999
per month

Offerings

Pricing Offerings
CallSource	CallTrackingMetrics
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts perfect for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.

More Pricing Information

Community Pulse
	CallSource	CallTrackingMetrics
Considered Both Products	CallSource Verified User Anonymous Chose CallSource Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments Incentivized Helpful? Verified User Anonymous Chose CallSource Have only used CallSource Incentivized Helpful? Verified User Anonymous Chose CallSource Who's Calling Incentivized Helpful? JT Jonathan Thommarson General Manager Chose CallSource We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with … Incentivized Helpful?	CallTrackingMetrics EM Earl Minney Admissions Counselor Chose CallTrackingMetrics CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS. Incentivized Helpful? ML Marvin Leininger Founder, CEO Chose CallTrackingMetrics I have only used one call tracking platform at the level I am now which is CallTrackingMetrics. I have however, evaluated other call tracking platforms such as Invoca and CallRail. Invoca we quickly stopped demoing as we got into cost as the platform was more expensive that … Incentivized Helpful? Christopher R. Chaput Founder Chose CallTrackingMetrics Years back Ring Central played nice with HubSpot so we got exposure to that system. As I recall, their offering migrated to advanced users and therefore overkill for my smaller clients. Incentivized Helpful? JP Jorge Peralta Digital Media Manager Chose CallTrackingMetrics We are able to track all call leads by simply adding a tag to the client's website and this tag is mostly integratable with most CMS as opposed to other platforms. Create personalized profiles for all business and share this with our clients. Our clients love this integration … Incentivized Helpful? Verified User Anonymous Chose CallTrackingMetrics [CallTrackingMetrics] HIPAA compliance is the main reason we chose this service provider. Incentivized Helpful? Verified User Anonymous Chose CallTrackingMetrics I feel like CallTrackingMetrics is far more user friendly and accessible than CallRail. I said this earlier, but because CallTrackingMetrics has always been so easy to use and work with, I've never felt the need to pursue another function. When I've had to work with CallRail … Incentivized Helpful? GP Glen Petersen Internet Marketing Manager Chose CallTrackingMetrics They are very similar from functionality from what I have seen. CallRail is a prettier and possibly more user friendly platform, but also has a lot of fluff that CTM seems to cut through. Incentivized Helpful? Verified User Anonymous Chose CallTrackingMetrics By far CTM is my favorite. Price is good, it's easy to use and integrates well with our external reporting software. But most importantly it is accurate and the customer service/chat support is fantastic and very quick to respond. Incentivized Helpful?

Best Alternatives
	CallSource	CallTrackingMetrics
Small Businesses	Invoca Score 9.6 out of 10	Invoca Score 9.6 out of 10
Medium-sized Companies	Revenue.io Score 7.8 out of 10	Revenue.io Score 7.8 out of 10
Enterprises	Revenue.io Score 7.8 out of 10	Revenue.io Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CallSource	CallTrackingMetrics
Likelihood to Recommend	9.0 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	CallSource	CallTrackingMetrics
Likelihood to Recommend	Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great. Incentivized Verified User Anonymous Read full review	[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform. Incentivized Verified User Anonymous Read full review
Pros	Detailed call reporting Live alert when a call is not booked the overall scoring of how campaigns are doing Industry comparisson of how you rate on customer service Incentivized Cherie Hudson VP of Marketing Read full review	Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software. Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization. Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate. Cost is well worth what you get from the software. Incentivized Verified User Anonymous Read full review
Cons	EXTREMELY SLOW!! Takes 10 minutes just to get logged in and set up a single number Phone numbers get spammed a lot and forces us to reprovision Reporting functionality is very weak Incentivized Verified User Anonymous Read full review	Can get pricy. More complex integrations may need professional services. No push notifications for incoming SMS on mobile app (non agent). Incentivized ML Marvin Leininger Founder, CEO Read full review
Likelihood to Renew	It's easy to use, we've had the account for a long time Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with DialogTech than I was with CallSource. Incentivized Jonathan Thommarson General Manager Read full review	CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS. Incentivized EM Earl Minney Admissions Counselor Read full review
Return on Investment	We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products. I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts. Incentivized Verified User Anonymous Read full review	Fits nicely into the % of budget dedicated to Analytics CallTrackingMetrics is our system of truth for source of calls for Local Service business CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor Incentivized Christopher R. Chaput Founder Read full review
ScreenShots		CallTrackingMetrics Screenshots