TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallSource

    Score6 out of 10
    N/ACallSource offers a suite of call tracking, reporting, and analytics products aimed at optimizing sales and marketing calls. Features include call recording and tracking, call analytics, and performance evaluation.N/A

    DialogTech

    Score8.9 out of 10
    N/ADialogTech (formerly ifbyphone) offers call tracking, marketing attribution for calls, and other call analytics. Features include call attribution, call scoring, contextual call routing, call management, and automated voice notifications.N/A
    Pricing
    CallSourceDialogTech
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CallSourceDialogTech
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CallSourceDialogTech
    Considered Both Products
    CallSource
    Chose CallSource
    We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with Dialo…
    Incentivized
    DialogTech
    Chose DialogTech
    The DialogTech platform and functions are superior over CallSource
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    CallSourceDialogTech
    Likelihood to Recommend
    9.0
    (6 ratings)
    8.9
    (8 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    5.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)