CallRail vs. CallTrackingMetrics

CallRail

76 Reviews and Ratings

CallTrackingMetrics

14 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CallRail	Score9 out of 10	N/A	CallRail offers phone call tracking, recording and analytics.	$50 per month
CallTrackingMetrics	Score10 out of 10	Small Businesses (1-50 employees)	CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.	$79 per month

Pricing

CallRail

CallTrackingMetrics

Call Tracking: $50
per month
Call Tracking + Conversation Intelligence®: $100
per month
Call Tracking + Form Tracking: $100
per month
Call Tracking Complete: $150
per month

Marketing Lite: $79
per month
Marketing Pro: $179
per month
Sales Engage: $329
per month
Enterprise: $1999
per month

Pricing Offerings
CallRail	CallTrackingMetrics
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

—

All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts perfect for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.

Community Pulse
Key User Insights
	CallRail	CallTrackingMetrics
Considered Both Products	CallRail Chris Martino Acquisition Manager in Corporate at Point Acquisitions LLC (Real Estate, 1-10 employees) Chose CallRail CallRail seemed to have an easier setup and ease of use for onboarding new staff as well. The overall tracking structure and analytics seemed better with CallRail. CallRail also allows you to understand the call history and understand if this was a first touch or multiple … Incentivized Helpful? Verified User Chose CallRail I quickly used CallTrackingMetrics but we decided to keep using CallRail because of ease of use with new staff. Incentivized Helpful? Jorge Peralta Digital Media Manager in Marketing at White Shark Media (Marketing & Advertising, 51-200 employees) Chose CallRail CallRail has offered us the best solutions so far in terms of multiple aspects. #1 is scalability, we are a growing agency, we see clients come and go, CallRail has made it easy and efficient with new accounts being onboarded, UI backs up this process. Also, the multiple … Incentivized Helpful? Verified User Chose CallRail We've found CallRail to be easier to use than other systems that we've used or reviewed for potential purchase. Product support is good and there is a fair amount of users so finding solutions to problems online is relatively easy. Our team has found it easy to setup as well. Incentivized Helpful?	CallTrackingMetrics, LLC Marvin Leininger Founder, CEO in Corporate at Auctus Creative (Marketing & Advertising, 11-50 employees) Chose CallTrackingMetrics I have only used one call tracking platform at the level I am now which is CallTrackingMetrics. I have however, evaluated other call tracking platforms such as Invoca and CallRail. Invoca we quickly stopped demoing as we got into cost as the platform was more expensive that … Incentivized Helpful? Verified User Chose CallTrackingMetrics I feel like CallTrackingMetrics is far more user friendly and accessible than CallRail. I said this earlier, but because CallTrackingMetrics has always been so easy to use and work with, I've never felt the need to pursue another function. When I've had to work with CallRail … Incentivized Helpful? Glen Petersen Internet Marketing Manager in Marketing at Disruptive Advertising (Marketing & Advertising, 51-200 employees) Chose CallTrackingMetrics They are very similar from functionality from what I have seen. CallRail is a prettier and possibly more user friendly platform, but also has a lot of fluff that CTM seems to cut through. Incentivized Helpful? Verified User Chose CallTrackingMetrics By far CTM is my favorite. Price is good, it's easy to use and integrates well with our external reporting software. But most importantly it is accurate and the customer service/chat support is fantastic and very quick to respond. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	CallRail	CallTrackingMetrics
Likelihood to Recommend	1.7 (33 ratings)	10.0 (9 ratings)
Usability	8.8 (5 ratings)	- (0 ratings)
Support Rating	8.5 (7 ratings)	- (0 ratings)