CallTrackingMetrics vs. Novocall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallTrackingMetrics
Score 10.0 out of 10
Small Businesses (1-50 employees)
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
$79
per month
Novocall
Score 0.0 out of 10
N/A
Novocall is callback software designed to help users generate more sales calls from web visitors, and helps qualify leads and book sales calls for businesses.N/A
Pricing
CallTrackingMetricsNovocall
Editions & Modules
Marketing Lite
$79
per month
Marketing Pro
$179
per month
Sales Engage
$329
per month
Enterprise
$1999
per month
No answers on this topic
Offerings
Pricing Offerings
CallTrackingMetricsNovocall
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts perfect for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.
More Pricing Information
Community Pulse
CallTrackingMetricsNovocall
User Ratings
CallTrackingMetricsNovocall
Likelihood to Recommend
10.0
(9 ratings)
-
(0 ratings)
User Testimonials
CallTrackingMetricsNovocall
Likelihood to Recommend
CallTrackingMetrics, LLC
[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
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Novocall
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Pros
CallTrackingMetrics, LLC
  • Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
  • Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
  • Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
  • Cost is well worth what you get from the software.
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Novocall
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Cons
CallTrackingMetrics, LLC
  • Can get pricy.
  • More complex integrations may need professional services.
  • No push notifications for incoming SMS on mobile app (non agent).
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Novocall
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Alternatives Considered
CallTrackingMetrics, LLC
CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.
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Novocall
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Return on Investment
CallTrackingMetrics, LLC
  • Fits nicely into the % of budget dedicated to Analytics
  • CallTrackingMetrics is our system of truth for source of calls for Local Service business
  • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
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Novocall
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ScreenShots

CallTrackingMetrics Screenshots

Screenshot of Activity LogScreenshot of Softphone Interface

Novocall Screenshots

Screenshot of You will be able to track all your calls, connect every phone call to its marketing channel and make real-time improvements to your marketing campaigns.Screenshot of Our tracking report is visually tracking all inbound calls to all marketing campaigns. Call tracking service also dives into in-depth call details, metrics, and performance.Screenshot of Match customer conversations to your ad campaigns and align your marketing with sales teams.Screenshot of Call reporting allows marketing teams to follow their leads’ journeys from marketing source, to phone conversation, to conversion.