Canvas vs. Skilljar by Gainsight

If you have a school you can let teachers easily create new deadlines which [automatically] get shown in the calendar. Teachers can also [temporarily] hide deadlines [until] they've given the explanation about the tasks. [Besides] that the teacher can also choose what should be uploaded, should it be a link, file, pdf, link,...

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

• Learning management - Even as the educational landscape rapidly shifts due to current events, Canvas is a great LMS for providing a consistent learning environment for students.
• Mobile accessibility - Students can access their courses on Canvas from a variety of devices, including their smartphones.
• Rich content - Instructors have the ability to create dynamic and engaging content for their courses.

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• Their integration with Big Blue Button was a bust for distance learning. Would be great to see them collaborate with Zoom or Google Meets.
• Their "feature request" process is slow and cumbersome at times because it relies on user "up votes" to get ideas addressed by the developers.
• They seem to have a lot of turn-over with their staff. We get a new Customer Success Manager far more frequently than with other vendors.

Incentivized

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

Several factors contribute to my "10" rating. First, our university just made an enormous switch to Canvas, after we were with Blackboard for almost a decade. So garnering buy-in was critical, and not something we took lightly. After nearly 18 months (start to finish) of training faculty, educating stakeholders, and migrating courses, I am not looking to make a change again anytime soon. But I am happy with the result and the product overall and that is also demonstrated in my rating.

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

The functions in Canvas are well integrated and consistent across the application, and mostly intuitive. Overall navigation and setup is streamlined through integrated features and navigation. The feedback we've gotten from our program participants is that it is easy to learn to use. It also integrates well with third party software like Google Docs and Blackboard Collaborate web conferencing software

Incentivized

The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor

Incentivized

I do not personally use Canvas support since we have a central office that helps us. However, our central office always has the answers we need and are always able to solve our issues - so I would assume that get great support from the Canvas team on their end. They also offer great training, which uses materials directly from Canvas

Incentivized

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

The training sessions were broken down into several days as well as different levels depending upon the knowledge of the user

Incentivized

The online tutorials and videos are very clear and addressed the issues/questions that I had about using the system.

Incentivized

Once you purchase and sign the contract there is nothing to install or hardware to buy. You can almost immediately start using it and have courses up and going within weeks. We signed in December and had pilot courses online ready to go for the start of school in January

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

Canvas is in the experience way better than Google Classroom. Canvas has a
more robust agenda system that also allows adding in new personal
deadlines. [Assignments] can be submitted past [the] deadline (if allowed),
this isn't allowed by Google [Classroom], If you're too late you can't
submit anything anymore. In Classroom [assignments], presentations/theory, and [announcements] are all put in 1 feed instead which gets confusing way
faster.

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

• Teachers have consolidated their content onto one platform which has decreased reliance of students on so much support staff assistance to access content.
• Canvas has helped make technology transitions more seamless for the school community.
• Once teachers have set up their page, Canvas really takes care of it all- they have much more time to focus on content creation and synthesis rather than the actual learning management system.

Incentivized

• Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
• Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
• Since launching Skilljar, we've seen a 16% increase in active users.