TrustRadius

Capital Business Services vs. CCH Axcess

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Capital Business Services
Score 9.3 out of 10
N/A
Capital Business Services is a consulting firm specializing in financial and fundraising software, solutions and professional services for the nonprofit and public sector.N/A
CCH Axcess
Score 8.1 out of 10
N/A
Wolters Kluwer offers CCH Axcess, a modular cloud-based tax preparation, compliance, and workflow management solution.N/A
Pricing
Capital Business ServicesCCH Axcess
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Capital Business ServicesCCH Axcess
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Capital Business ServicesCCH Axcess
Considered Both Products
Capital Business Services
Verified User
Anonymous
Chose Capital Business Services
We used another provider not listed for our MIP Fund Accounting. Capital Business Services provides excellent service and does not make you wait for a solution. Our previous provider could not solve several small issues that Capital Business Services solved after switching to …
CCH Axcess
Verified User
Anonymous
Chose CCH Axcess
CCH offered a best-in-class product at a price point that was "reasonable", given the high volume of users in our organization and the immense number of tax returns we complete annually. We also already employ many other tools from the WoltersKluwer family of applications, …
Verified User
Anonymous
Chose CCH Axcess
Not at all
the support for ATX is phenomenal
Verified User
Anonymous
Chose CCH Axcess
CCH Axcess is simply more robust. They provide an all in one solution and do the best job at integrating all needed modules.
Chose CCH Axcess
Customer service is horrible for Axcess and getting bad for ATX. Wolters Kluwer has purchased these software products
Justin Gipp | TrustRadius Reviewer
Justin Gipp
Senior Accountant
Chose CCH Axcess
CCH Axcess was very comparable to Thomson Reuters. They are both large companies in their fields and have similar resources. We ultimately went with Thomson Reuters because we bundled with their other softwares for a better price and it makes sense to be with one company to …
Verified User
Anonymous
Chose CCH Axcess
I researched other products after I decided to stop using CCH. I had my faith in CCH because of Tax. Realized that they are good at Tax doesn’t mean they are good at others after almost two years with the Axcess products.
Best Alternatives
Capital Business ServicesCCH Axcess
Small Businesses
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Score 9.7 out of 10
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Score 9.7 out of 10
Medium-sized Companies
Vertex
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Score 8.1 out of 10
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Score 8.1 out of 10
Enterprises
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Score 8.1 out of 10
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User Ratings
Capital Business ServicesCCH Axcess
Likelihood to Recommend
10.0
(0 ratings)
7.0
(0 ratings)
User Testimonials
Capital Business ServicesCCH Axcess
Likelihood to Recommend
They have staff that understand the fund accounting software they support and can help when you call in. I have not found anything that was less appropriate with Capital Business Services. They offer free webinars to topics that are relevant to our not for profit organization.
Verified User
Anonymous
Read full review
If you have a pro that uses the software then you should be fine. If you are using the software and need any support from THEIR customer support people or dedicated rep, be prepared to be frustrated! Horrible Customer Service but it is due to Wolters Kluwer not caring and purchasing various tax products but not having the ethics to make sure they are properly trained or overwhelmed
JB
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Pros
  • They provide free webinars on relevant topics to our organization
  • They helped me build customized reports
  • They provide software support when needed
Verified User
Anonymous
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  • CCH Document - It's cloud based. The program is user-friendly and easily customizable.
  • CCH Tax - Relatively easy system navigation. It satisfies all our tax return filing needs.
Verified User
Anonymous
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Cons
  • I have not encountered anything they would need to improve on. They always are very responsive to my calls and helpful with my questions
Verified User
Anonymous
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  • Billing issues.
  • Customer service.
  • Deceptive information provided when placing order. Then turn around and said that’s not right.
  • Ability to listen to customers.
  • Sales rep doesn’t know what client ordered.
  • Reps who don’t care.
Verified User
Anonymous
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Alternatives Considered
We used another provider not listed for our MIP Fund Accounting. Capital Business Services provides excellent service and does not make you wait for a solution. Our previous provider could not solve several small issues that Capital Business Services solved after switching to them.
Verified User
Anonymous
Read full review
CCH offered a best-in-class product at a price point that was "reasonable", given the high volume of users in our organization and the immense number of tax returns we complete annually. We also already employ many other tools from the WoltersKluwer family of applications, which alleviates the administrative burden of reviewing a new vendor.
Verified User
Anonymous
Read full review
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