CareCloud Concierge vs. Qualifacts Insync

CareCloud Concierge

Qualifacts Insync

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CareCloud Concierge	Score 0.0 out of 10	N/A	Concierge is medical revenue cycle management software from CareCloud, supporting electronic billing, statements and claims, accounts receivable, and also billing and collections services from CareCloud's own staff of collections personnel. Concierge also provides advanced analytics for financial and operational performance, and CollectiveIQ, which is CareCloud's billing rules engine to to minimize claims issues and increase the rate of successful, error-free claims.	N/A
Qualifacts Insync	Score 6.0 out of 10	N/A	Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.	N/A

Pricing

CareCloud Concierge

Qualifacts Insync

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
CareCloud Concierge	Qualifacts Insync
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Required

Additional Details

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More Pricing Information

Community Pulse
	CareCloud Concierge	Qualifacts Insync
Considered Both Products	CareCloud Concierge No answer on this topic	Qualifacts Insync Mandi Hilliker Office Manager/RMA Chose Qualifacts Insync This is like comparing a Ford Escort to a Lexus SUV. Incentivized Helpful? JW Jessy Wilson Office Manager Chose Qualifacts Insync NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a … Incentivized Helpful? Christian Hill Director Of Business Systems and Data Analytics Chose Qualifacts Insync We don't use others. Incentivized Helpful? TK Tyler Koontz Office Manager Chose Qualifacts Insync Valant was a solid program but needed heavy updating that was always promised. They had a lot of faults for our location and I specifically shopped around to find Insync Healthcare Solutions for further customization, an improved workflow, consistent updates, and a very … Incentivized Helpful? SN Sherry Nau Executive Director Chose Qualifacts Insync This EMR is the best one I have ever used. I have experience with 3 other programs and they offered none of the features of Insync [Healthcare Solutions]. Most importantly- they are available to talk with and have great customer service. Incentivized Helpful? AL Ashley Lute Office Manager Chose Qualifacts Insync We used a standard SpeedySoft program before using Insync [Healthcare Solutions], so all of our case notes and scheduling were done through a completely different program than our billing. Three separate programs were used, so having them all in one place has been amazingly … Incentivized Helpful? AM Ashley McSwain Business Operations Manager Chose Qualifacts Insync We came from Advanced MD before. There is not enough time in the day to express my dislike for that EHR system. The average call wait time for anyone to EVEN ANSWER & greet you is near 2 hours. It's usually the 1 hr 48 min mark. THEN, the data is always skewed & reports are … Incentivized Helpful? KD Kathleen Dodge Program Manager Chose Qualifacts Insync Lightyears ahead of Meditech. Close match to eCincial which I enjoyed using. I've also used Credible which wasn't found above and thought it was terrible. Incentivized Helpful? BH Brian Hager Executive Director Chose Qualifacts Insync Insync implementation was far better than other EMR's that I have implemented. The customization on workflows and documentation is easier to create and modify on the fly than other systems. Overall the ease of use, customization, and cost were the deciding factors to go with … Incentivized Helpful? CO Claire Olivier President Chose Qualifacts Insync Insync [Healthcare Solutions] is constantly staying on top of upgrades and improvements. The RCM is fully integrated and not spread over multiple vendors. Incentivized Helpful? CM cynthia mcmahon Rehabilitation Services Manager Chose Qualifacts Insync Basically, Insync has increased flexibility and affordability as compared to the other EMRs with which I was familiar. Incentivized Helpful? DM Dan McLellan Clinic Director Chose Qualifacts Insync Insync is more user friendly, has better customization, better workflows, and better customer support. Incentivized Helpful?

Features

CareCloud Concierge

Qualifacts Insync

Billing and Claims Management

Comparison of Billing and Claims Management features of Product A and Product B
	CareCloud Concierge - Ratings	Qualifacts Insync 2.1 Ratings 113% below category average
Real-time eligibility verification	00 Ratings	2.10 Ratings
Claims management	00 Ratings	2.20 Ratings
Coding	00 Ratings	2.20 Ratings
Patient billing	00 Ratings	2.00 Ratings
Financial Reporting	00 Ratings	2.10 Ratings

Patient Scheduling

Comparison of Patient Scheduling features of Product A and Product B
	CareCloud Concierge - Ratings	Qualifacts Insync 7.8 Ratings 1% below category average
Rule-based scheduling	00 Ratings	8.00 Ratings
Automated appointment reminders	00 Ratings	8.40 Ratings
Automated patient check-in	00 Ratings	6.30 Ratings
Multi-location support	00 Ratings	8.50 Ratings
Calendar interface	00 Ratings	8.00 Ratings

Electronic Medical Records

Comparison of Electronic Medical Records features of Product A and Product B
	CareCloud Concierge - Ratings	Qualifacts Insync 2.5 Ratings 98% below category average
Charting / document management	00 Ratings	2.30 Ratings
Templates	00 Ratings	2.30 Ratings
Patient portal	00 Ratings	1.80 Ratings
Mobile/tablet support	00 Ratings	1.70 Ratings
Fax integration	00 Ratings	1.60 Ratings
Integration with other EMR and PM systems	00 Ratings	1.20 Ratings
Workflow automation	00 Ratings	2.00 Ratings
Speech recognition	00 Ratings	7.20 Ratings
Customization	00 Ratings	2.20 Ratings
E-prescribing	00 Ratings	2.10 Ratings

Medical Security and Privacy

Comparison of Medical Security and Privacy features of Product A and Product B
	CareCloud Concierge - Ratings	Qualifacts Insync 8.6 Ratings 4% above category average
HIPAA compliance	00 Ratings	8.90 Ratings
Role-based permission levels	00 Ratings	8.50 Ratings
Data backups and redundancy	00 Ratings	8.60 Ratings
Local mode / networking failsafe	00 Ratings	8.60 Ratings

Workflow and Scale

Comparison of Workflow and Scale features of Product A and Product B
	CareCloud Concierge - Ratings	Qualifacts Insync 8.3 Ratings 9% above category average
Task tracking	00 Ratings	8.00 Ratings
Specialty-specific workflows	00 Ratings	8.00 Ratings
Multi-office / multi-physician capabilities	00 Ratings	8.90 Ratings

Best Alternatives
	CareCloud Concierge	Qualifacts Insync
Small Businesses	Tebra Billing & Payments Score 7.0 out of 10	athenaClinicals Score 9.6 out of 10
Medium-sized Companies	CareLogic EHR Score 10.0 out of 10	CareLogic EHR Score 10.0 out of 10
Enterprises	No answers on this topic	Epic Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CareCloud Concierge	Qualifacts Insync
Likelihood to Recommend	- (0 ratings)	2.6 (0 ratings)
Likelihood to Renew	- (0 ratings)	1.0 (0 ratings)
Usability	- (0 ratings)	1.0 (0 ratings)
Support Rating	- (0 ratings)	1.0 (0 ratings)
Implementation Rating	- (0 ratings)	1.0 (0 ratings)

User Testimonials
	CareCloud Concierge	Qualifacts Insync
Likelihood to Recommend	No answers on this topic	Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!! SN Sherry Nau Executive Director Read full review
Pros	No answers on this topic	Easy launch from the scheduler to all aspects of patient chart Smooth processes from check-in to accounts receivable Individualized support, especially on the RCM side with Account Managers User-friendly interface and excellent email/phone support Ability to customize with the Implementation team On-site training - so very helpful! CO Claire Olivier President Read full review
Cons	No answers on this topic	We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package DM Dan McLellan Clinic Director Read full review
Likelihood to Renew	No answers on this topic	We are shopping for a replacement software now. JL Jo Lem Executive Director Read full review
Usability	No answers on this topic	We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with. JL Jo Lem Executive Director Read full review
Alternatives Considered	No answers on this topic	NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!! JW Jessy Wilson Office Manager Read full review
Return on Investment	No answers on this topic	We love the ease of use, it really creates a smooth process between departments. We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error. The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues. Incentivized AL Ashley Lute Office Manager Read full review
ScreenShots		Qualifacts Insync Screenshots