CareCloud, Inc., formerly MTBC, is a healthcare technology company with a suite of unified, technology-enabled solutions for healthcare organizations, medical practices, and health systems.
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Qualifacts Insync
Score 6.0 out of 10
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Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.
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Pricing
CareCloud
Qualifacts Insync
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Pricing Offerings
CareCloud
Qualifacts Insync
Free Trial
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No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Required
Additional Details
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Community Pulse
CareCloud
Qualifacts Insync
Considered Both Products
CareCloud
Verified User
Anonymous
Chose CareCloud
Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, …
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a …
Valant was a solid program but needed heavy updating that was always promised. They had a lot of faults for our location and I specifically shopped around to find Insync Healthcare Solutions for further customization, an improved workflow, consistent updates, and a very …
This EMR is the best one I have ever used. I have experience with 3 other programs and they offered none of the features of Insync [Healthcare Solutions]. Most importantly- they are available to talk with and have great customer service.
We used a standard SpeedySoft program before using Insync [Healthcare Solutions], so all of our case notes and scheduling were done through a completely different program than our billing. Three separate programs were used, so having them all in one place has been amazingly …
We came from Advanced MD before. There is not enough time in the day to express my dislike for that EHR system. The average call wait time for anyone to EVEN ANSWER & greet you is near 2 hours. It's usually the 1 hr 48 min mark. THEN, the data is always skewed & reports are …
Lightyears ahead of Meditech. Close match to eCincial which I enjoyed using. I've also used Credible which wasn't found above and thought it was terrible.
Insync implementation was far better than other EMR's that I have implemented. The customization on workflows and documentation is easier to create and modify on the fly than other systems. Overall the ease of use, customization, and cost were the deciding factors to go with …
Insync [Healthcare Solutions] is constantly staying on top of upgrades and improvements. The RCM is fully integrated and not spread over multiple vendors.
If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?
Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.
We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.
Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
We love the ease of use, it really creates a smooth process between departments.
We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
