Casengo vs. Oracle Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Casengo | Score9.7 out of 10 | N/A | Casengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox can be used for customer chats, emails and social media posts. | $9 p/month p/year |
 Oracle Service | Score5.1 out of 10 | N/A | Oracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| Casengo | Oracle Service | |
|---|---|---|
| Likelihood to Recommend | - | 5.1 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 10.0 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | - | 10.0 |
| In-Person Training | - | 9.0 |
| Implementation Rating | - | 9.0 |
| Configurability | - | 9.0 |
| Ease of integration | - | 5.0 |
| Product Scalability | - | 10.0 |