Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business.
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Glassbox
Score 8.1 out of 10
Enterprise companies (1,001+ employees)
Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.
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Pricing
Catchpoint
Glassbox
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Catchpoint
Glassbox
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
- White glove migration services
- Annual subscription
- Professional Services
- Competitive Benchmarking
Compare Catchpoint with the side score, Catchpoint gives us some more feasibility regarding monetary as point provides both agent based and agent less monitoring, but side to provide us some agent with monetary, so that’s the major difference between both these tools. Also …
Catchpoint is great for Synthetic monitoring, alerting, general internet reporting, and fully understanding all types of data around edge services. They don't do a lot of internal tracing or application monitoring right now, but we have leveraged their Enterprise servers within …
Smart Bear Foglight Dynatrace CEM Catchpoint: I have used many synthetic monitoring products. Honestly, there are no big differences in features among all the products listed above or that I have used before. Probably, price and support might play big roles in selecting the …
In my opinion Catchpoint has not lost focus on synthetics like Dynatrace has. Catchpoint is increasing investment in its core monitoring network, while Dynatrace has shut down its backbone monitoring network.
Catchpoint as a product provides comprehensive tools to help orchestrate real-world synthetic monitoring capabilities. Coding & payload development language easy to use and manage. The user management features could use some additional features to help make managing user & …
Catchpoint is the trusted solution for monitoring our application. It provides an intuitive UI create monitoring screens for all of our rest endpoints and web UI. The email alerts send out by Catchpoint are so detailed and visually clear. We were able to figure out the time of …
Catchpoint offers a complete platform. You get different options of synthetic monitoring in one place, kinda what we were going after. Web Transaction, Network Tests, Mobile Tests, HTML Code, API Tests, DNS Tests, SMTP Tests, IMAP, BGP, etc. The list goes on and on. This …
Catchpoint meets the needs of their business better than Azure Monitor. We also got the free trial version which we didn't get in Azure network protector hence it helped us try and use the Catchpoint system and help us decide to ahead with the Catchpoint solution. Catchpoint is …
LogRocket is more suited for entry-level application and lacks the more advanced, in-depth analysis capabilities that we need, and that Glassbox offers.
A key factor in our decision was Glassbox's real-time data export capabilities, which aligned perfectly with our needs, as does the ability to integrate Glassbox insights with our existing data systems.
We chose Glassbox over ContentSquare because it offers an integrated VoC solution that is directly linked to session data. This gives us a much deeper understanding of the context behind the customer feedback.
We required a solution that meets our rigid security standards, in other words, one that offers an isolated environment for data storage. As the only platform to offer Single Tenant storage, Glassbox definitely rises above the competition in this regard.
We chose Glassbox instead of Contentsquare primarily because of Glassbox's built-in VoC solution, which is linked directly to session data. This feature really helps contextualize customer sentiment data and makes the feedback even more insightful.
When we were looking into DEM solutions, we considered going with Datadog, but it focuses primarily on technical issues as opposed to capturing and analyzing user experience struggles (for example, why our customers are abandoning our site). This is really what we were looking …
After considering both Contentsquare and Glassbox, we chose to go with Glassbox because it provided an environment that was more suited to our security constraints. (We require a Single Tenant solution, which only Glassbox was able to provide).
Improved understanding of customer behavior: Glassbox provides a detailed view of how customers interact with a website, mobile app, and other digital channels. This information is essential for understanding customer behavior and identifying areas where the business can …
Glassbox is a customer experience management platform that provides various tools to help organizations understand and improve the customer journey. There may be other products that offer similar capabilities, such as FullStory, UserTesting, and Clicktale. These products may …
Glassbox offered the server side capabilities we needed over anyone. Glassbox does not rely on massive custom event packages. Glassbox user interface is very simple and user friendly. The adhoc reports and fairly easy to use. It is an enteprise wide application and is not …
Google Analytics is great in managing our campaigns and in telling us the levels of conversion. The same for our a/B testing tools which tell us which test is converting higher than the other. The problem with these tools is that they do not tell you the why behind the what - …
Glassbox was able to provide a solution to both a technical and experience use cases. Glassbox put same emphasis on the technical and experience struggles which provide us with more data than any other tools we've seen. Glassbox also ties all events to revenue which helps us …
The ability to integrate our current tools with Glassbox has been one of our major priorities. We have quite a lot of tools we use and we needed an analytics tool that could integrate with all of them: VoC, A/B testing, Google analytics, Adobe, Jira, and more. I love that all …
The automatic tagging abilities were very important for us as we do not have the resources to tag all the website events. The 100% data is crucial to make more informed decisions. The Glassbox service team is also great and very helpful.
Glassbox is an all in one tool which is excellent for multiple teams with multiple goals - customer service, UX/UI, product teams, and more. We were also really impressed with the Glassbox teams before signing - very professional and knowledgeable
More customization options, product road map is aligned with the market needs and great customer success team. The system is clean and very easy to use which made the learning of the different abilities a lot easier and much more smooth
Adobe Analytics is more accurate with data but doesn't have the capabilities like Glassbox (interaction map, session replays, etc.) so we have to cross check data to ensure the information is accurate.
Glassbox covers everything - from technical to experience related events and the integration with our existing tools is super important for us as we stream data from our VoC and analytics tools to Glassbox and can use one centralized system for all our use cases. The support is …
Proactive Website and API performance testing, Synthetic monitoring, and third-party integration are where Catchpoint is best suited. Catchpoint is less appropriate in Deep Application Performance monitoring, debugging complex user journeys in real-time, Small businesses, and Mobile app performance monitoring. These are the scenarios where I find Catchpoint is well-suited and scenarios where it is less appropriate.
I’ve found that Glassbox is particularly well-suited during marketing campaigns, because you can export and analyze data in real-time, track the campaign’s effectiveness, and gain immediate insight into how customers are interacting with your website. With these insights, we’re able to tweak campaigns on the fly to increase engagement and conversion rates. Similarly, since Glassbox allows us to monitor customer interactions in real-time, we gain immediate feedback on how our users are engaging with a new digital feature on our platform, for example. We can then quickly identify any usability issues or friction points, make adjustments in real-time to improve the user experience, and maximize the success of the new feature.
Catchpoint Synthetics: We create our synthetic monitoring using catchpoint. Creating the synthetics monitors are easy and requires basic knowledge on selenium and javascript. It allows you to run the test from external(backbone) and internal enterprise nodes. The screenshot and filmstrip feature is an add-on along with various customisations. Once created, It provides a detailed insight of each request that is involved in the application flow which helps us in addressing the issue at the request level.
Catchpoint API Test: This is another kind of test which we have explored in our organisation. This has helped us to maintain the health check of our APIs and also we have utilised it for a variety of our use cases.
Catchpoint Dashboard: This is our one-stop shop for all our monitors. It has multiple widgets that displays various application performance metrics. We use this feature immensely and it is of great value to the business.
Catchpoint UI: It is very user friendly and with basic introduction anyone can just get started with it.
The ability to monitor the Catchpoint nodes with the ability to setup a take a recovery action based on specific criteria
The ability to tell us when we are at X% capacity so that we better plan or budget for increasing the "capacity" of the Catchpoint nodes before we get to an overloaded state. The capacity utilization graph is not a reliable indicator for this metric. How can the capacity utilization rate get above 100%, it does not make sense
It's a pretty powerful platform, and my sense is that most users don't utilize it to its fullest potential. Glassbox could help by offering a more comprehensive onboarding program (maybe even customized training sessions or live workshops tailored to the needs and use cases of FSIs)
we are heavily dependent catchpoint system for the following functions * Detect end-user availability/performance-related problems * Ensures service level objectives (SLO) are met, that prevents service level agreement (SLA) breaches * Identify and understand the cause of any network connectivity or application level issue * Improves the availability and response time service levels
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
Glassbox is very easy to use, and with the AI features which it has inside, it has been very easy for us to not only find the relevant sessions but also summarize them and interact with the summary - so we now have all types of people in our org who use Glassbox - including those who are purely non-tech. Also, I must give a huge shoutout to our customer support team who have been instrumental in helping us get value from Glassbox
The customer support is fantastic as they keep you updated and follow up even though we may not even follow up. Make sure they send a communication so that we remain updated. They value engineers who will get on a call with you to understand any requirement we have on any test, and they bring in the best developers on call.
Datadog is good, but more expensive. New Relic is good but does not provide the same features as Catchpoint does. Checkly is good, but Catchpoint offers different frameworks to create synthetic tests, which is preferable to my engineering team.
When we were looking into DEM solutions, we considered going with Datadog, but it focuses primarily on technical issues as opposed to capturing and analyzing user experience struggles (for example, why our customers are abandoning our site). This is really what we were looking for, which made Glassbox a perfect fit.
Catchpoint points based licensing for public hosted nodes is complicated and unpredictable in points required.
Catchpoint lacks AI powered anomaly detection and automated remediation. This gap means more manual triage and slower MTTR during incidents.
The advanced 360 degree blackbox monitoring is enabling us to monitor the APIs, UI and proactively gain insights into the application behavior and performance before customer is impacted.
Glassbox has really taken us to the next level in terms of customer sentiment analysis and informed decision-making. We're capturing 100% of customer sessions, and with Glassbox we're able to address hidden issues and make decisions that enhance the experience of our entire customer base, as opposed to just a select few. Our strategic decisions are now based on accurate, comprehensive data, and we're seeing the fruits of this. Our customers are more engaged (and more loyal), our conversion rates are climbing, and our business is growing.
