CB Permissions Replicator vs. Freshdesk
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 CB Replicator | Score2 out of 10 | Mid-Size Companies (51-1,000 employees) | A major problem of storing Dynamics 365 documents in SharePoint is the missing synchronization of privileges and permissions. This allows unauthorized SharePoint users to access private documents and sensitive data even if they don’t have CRM privileges to do so. CB Replicator, is an out-of-the-box solution that is designed to remedy this issue by automatically synchronizing Dynamics CRM privileges with SharePoint permissions. | $3,600 per 100 users |
 Freshdesk | Score8.7 out of 10 | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 2 agents |
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| Entry-level Setup Fee | $80 per user | No setup fee | ||||||||||||||
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| CB Replicator | Freshdesk | |
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| Likelihood to Recommend | 8.0 | 8.7 |
| Likelihood to Renew | 8.0 | 8.0 |
| Usability | 8.0 | 8.0 |
| Availability | - | 4.6 |
| Performance | - | 5.5 |
| Support Rating | 8.0 | 7.6 |
| In-Person Training | - | 8.2 |
| Online Training | - | 8.1 |
| Implementation Rating | 8.0 | 8.6 |
| Configurability | - | 5.4 |
| Contract Terms and Pricing Model | - | 6.4 |
| Ease of integration | - | 7.7 |
| Product Scalability | - | 5.5 |
| Professional Services | - | 6.4 |
| Vendor post-sale | - | 6.8 |
| Vendor pre-sale | - | 6.9 |